Assistant Customer Service Manager
4 weeks ago
Job Description Job description Job Title: Assistant Manager Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 20+ customer service associates. Monitor daily performance, ensure adherence to schedules, and manage workforce planning. Conduct performance reviews, one-on-one discussions, and team huddles. Customer Service Delivery Ensure timely and professional resolution of inbound customer queries and complaints. Handle escalations and ensure first call resolution (FCR). Maintain key SLAs including AHT, CSAT, NPS, and quality scores. Performance & Reporting Track and analyze team performance against KPIs. Prepare daily/weekly/monthly MIS and share insights with management. Identify improvement areas and implement corrective measures. Process Excellence & Compliance Ensure process adherence, quality standards, and compliance with company policies. Collaborate with training and quality teams to upskill team members. Drive continuous improvement initiatives to enhance customer experience. Employee Engagement & Development Support hiring, onboarding, and training of new associates. Motivate team members through recognition programs and engagement activities. Develop high-potential employees for future leadership roles. Key Skills & Competencies: Strong leadership and team-handling ability (20+ associates). Excellent communication and interpersonal skills. Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage. Problem-solving and conflict management skills. Proficiency in MS Excel, MIS reporting, and call center tools/CRM. Qualifications & Experience: Graduate in any discipline. 5-7 years of experience in customer service (Inbound Voice, B2C). Minimum 23years of experience in team handling (30+ members). Exposure to BPO / BFSI / Telecom / E-commerce industries preferred. Work Location: Hyderabad & Kochi (onsite role). If you or someone you know fits the bill, drop your CV at [Confidential Information] or 9934827654 Let's connect and build something amazing together
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Assistant Customer Service Manager
3 days ago
Hyderabad, Telangana, India Policybazaar Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob descriptionJob Title: Assistant Manager Customer Service (Inbound Voice Process, B2C)Work Location: Hyderabad (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations HeadJob Summary:We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C...
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Assistant Customer Service Manager
6 days ago
Bengaluru, India VST Tillers Tractors Ltd Full timeJob Description Company Description VST Tillers Tractors Ltd. is India's No.1 brand in Power Tillers and a leader in Power Tiller and 4WD Compact Tractors. Recognized for driving modern farm mechanization, VST offers a comprehensive range of tractors, advanced implements, and smart farm machinery. The company is committed to enhancing agricultural...
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Assistant Manager
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Bengaluru, India Blue Dart Full timeJob Description Assistant Manager Job Title Assistant Manager NPA Function Customer Service Reporting to Customer Services Head - Purpose Support in driving and monitoring of Net Promoter Scores across the organization and ensure corrective action (if required) with relevant departments - Key Responsibilities Responsibilities Operational - Responsible for...
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Assistant Manager
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Chennai, India GST Manager Full timeJob Description Job Description: Assistant Manager Taxation & Audit Location: Chennai About Us At GST Manager, we specialise in providing innovative financial, taxation, and compliance solutions to our clients. We are looking for dynamic and qualified Chartered Accountants to join our growing team as Assistant Manager Taxation & Audit. Role Overview We are...
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Customer Service
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India VirtueStaff Full timeVirtueStaff is seeking a proactive and detail-oriented Customer Service Virtual Assistant to join our dedicated team In this role you will be providing exceptional customer support while also assisting with various administrative tasks If you are passionate about helping others and thrive in a remote work environment we want you on our team Responsibilities...
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Customer Service Executive
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Customer Service Assistant
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Hyderabad, India Southern Co-op Full timeCustomer Service Assistant – Be the Friendly Face of Your Community Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day. Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are...
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Chennai, Ernakulam, Hyderabad, India Run Service Infocare Full time ₹ 15,00,000 - ₹ 25,00,000 per yearResponsible for driving Services with Process Compliance and ensure organizations processes and policies are adhered by ASCDeliver very ambitious targets on consumer satisfactionNet promoter score and consumer effort scoreImplement/review/enhance field service OperationsDrive and deliver operational KPIs ( Service and Revenue )Manage field Service team to...
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Customer Service Executive
7 days ago
Kukatpally, Hyderabad, Telangana, India Acintyo Local Oriented Customer Applications Private Limited Full time ₹ 1,80,000 - ₹ 2,94,000 per yearJob Title: Customer Service Executive (Female Only)Company: ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTDWebsite: Location: B4, IDA 5, Gandhi Nagar Rd, Asbestos Colony, Kukatpally, Hyderabad, Telangana Job Type: Full-timeExperience: 1 - 5 yearsJob Summary:ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTD is seeking a femaleCustomer Service...
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Customer Service
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India Pearson Full timeJob Category Go To Market Pearson VUE www pearsonvue com is the global leader in computer-based testing for information technology academic government and professional testing programs around the world Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world s most comprehensive and secure...