Assistant Manager- Insurance Operations

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Assistant Manager- Insurance Operations

In this role we need people who has substantial Experience in Policy Admin/ Claims backend operations for Life Insurance, Annuities or Long-Term Care Insurance

Responsibilities

- Substantial Experience in Policy Admin/ Claims backend operations for Life Insurance, Annuities or Long-Term Care Insurance

- Team Handling/ people facing role. Leading 15 to 40 resources and keeping an engaged workforce

- Develop a strategy for team to reach organization goal and communicate clear instructions to team members

- Monitor team members and able to provide mentorship whenever needed and run the flow of day-to-day operations

- Build reports to update the company on the team%27s progress and rapport building with the internal & external partner

- Deal with any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary and ensure that the highest possible levels of customer service are delivered at all times

- Assist Operations lead as and when necessary to make the business run effectively and efficiently and ensure the team meet client expectations & SLA&rsquos.

Qualifications we seek in you

Minimum Qualifications / Skills

- Graduation in any stream

- Good analytical, problem solving, and overall interpersonal skills

- Proven ability to build effective working relationships with clients & internal partners

- Excellent Communication Skill is a must.

Preferred Qualifications/ Skills

- Insurance knowledge and ability to understand and interpret Insurance terminology

- Project Management and ability to handle multiple priorities

- Positive attitude with a focus on continuous process improvement and an open mind to change

- Proficient with MS Excel, MS Word, MS PowerPoint

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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