15h Left International Voice Process

2 weeks ago


Gurgaon, Haryana, India Wsne Consulting Full time
Job Description

Key Responsibilities:

- Answer inbound customer calls and provide assistance on inquiries, complaints, or requests.
- Resolve customer issues in real-time, ensuring high-quality service while adhering to company guidelines.
- Handle a variety of queries related to products/services, billing, technical issues, or account management.
- Maintain a professional and friendly tone, ensuring customers feel valued and understood.
- Assist with troubleshooting issues and guide customers through solutions in a clear and concise manner.
- Document all customer interactions, issues, and resolutions accurately in the system.
- Provide customers with information about new products, promotions, or services as applicable.
- Escalate complex issues to the appropriate team for resolution when necessary.
- Meet and exceed performance metrics such as call handling time, customer satisfaction, and first-call resolution.
- Follow up with customers to ensure complete satisfaction with the solutions provided.
- Work with international teams to ensure smooth communication and resolution of issues.
- Ensure compliance with company policies and legal regulations.

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