Desktop Engineer

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet That s why we need smart committed people to join us Whether you re looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics We proudly partner every day with our 225 000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so let s start the conversation We are looking for a Desktop Systems Engineer who is responsible for maintaining the security functionality and hardware software compliance of end-users physical and virtual workstations along with providing in-depth technical support and guidance to other infrastructure support teams clients This engineer will lead internal initiatives and provide technical expertise with any mergers and acquisitions This role involves managing all aspects of workstation vulnerability and security management Your role in our mission Technical Assistance - Provide prompt and courteous support to other technical teams and end-users where required addressing hardware software security related issues Should be able to monitor Ticket queues provide resolutions within stipulated SLA Troubleshooting Track and resolve complex functionality and compatibility issues with little guidance and or documentation and escalate issues and or requests with our technology partners as necessary Workstation Setup and Configuration - Create manage maintain HW SW imaging processes to meet the organizational standards Software Management - Setup and configure across all operating systems the automatic Install update uninstall of all required software Troubleshoot software applications issues ensuring compatibility and adherence to licensing agreements Software Packaging Build software packages based on the specific requestors requirements Vulnerability Management Manage workstation Windows Mac security vulnerabilities in line with company security SLA s Manage vulnerability metrics ID triage resolution initiation patching hardening STIGS PUB 1075 NIST verification scans maintenance changes Patch Management Manage all aspects of workstation Windows Mac patching and compliance requirements Manage server patching maintenance windows and configurations settings Hardware - Evaluate new hardware and define the company s hardware standards Operating System Support - Provide in-depth technical support for operating systems e g Windows macOS including installation configuration and troubleshooting Automation - Investigate adopt the use of automation to eliminate repetitive tasks processes Infrastructure Management - Manage and maintain the Tanium and Kandji infrastructure applications ensuring they are kept up today and used throughout the organization to drive improvements and growth Reporting - Provide reporting data for any audits security requirements Team - Acts as a resource guide coordinator for colleagues and drives initiatives within the team New Technologies Evaluate newly introduced and emerging endpoint technologies for their potential introduction into Iron Mountain s technology footprint Workstation Compliance - Ensure all workstations are built to a documented standard and hardened to satisfy requirements CIS M A Onboarding - Work with other teams and newly onboarded business to ensure smooth transition into IRM and apply policies in a controlled manner to these workstations Printing Manage and maintain the Papercut and HP infrastructure Creativity Bring new ideas to the team conduct research formulate a clear definition and establish a well-defined plan for their implementation Vendor Management - Own support tickets with 3rd part suppliers to work through issues Valued skills and experience Bachelor s degree or equivalent experience Non-traditional and neurodiverse learners and thinkers are welcome 1-2 years of relevant experience as a Desktop Systems Engineer 2-3 years of relevant experience as a Desktop Support Engineer Leadership skills Should be flexible to travel to Iron Mountain Warehouses Offices Excellent written oral communication in English local languages with professional articulation skills required for interacting with customers In depth knowledge of Tanium including but not limited to the Deploy Patch and Enforce modules In depth knowledge of vulnerability management and maintaining security compliance Experience of using Kandji to manage Macs Knowledge of Image creation and management Experience using ITSM tools such as Service now Experience managing Papercut and HP print infrastructures Experience with Microsoft AD Group Policy Good understanding of G suite products In depth knowledge of PowerShell PowerCLI Scripting Experience in supporting Win10 11 macOS iOS and an understanding of Server operating systems Experience in building and maintaining effective working relationships and working effectively in a global team environment with shared responsibilities Innovative thinker and creative problem-solver Very organized and detail-oriented with a track record of strong time management and prioritization skills Category Information Technology