E- Commerce Head

Join UK Co a leading name in Business Consulting and Services as our new E-Commerce Head We are seeking an innovative and strategic leader to drive our e-commerce initiatives ensuring seamless integration with our business objectives As the E-Commerce Head you will be at the forefront of transforming our digital presence leveraging cutting-edge technology and market insights to optimize online sales and enhance customer engagement This role demands a visionary with proven experience in e-commerce management adept at navigating the dynamic landscape of digital commerce while fostering a culture of excellence and collaboration At UK Co you will have the opportunity to shape the future of our e-commerce strategy working alongside a team of dedicated professionals committed to delivering exceptional service and value to our clients If you are ready to lead in a vibrant and fast-paced environment we invite you to bring your expertise to our team TasksManage product listings descriptions and pricing in the online store Regularly update product information images and descriptions to ensure accuracy appeal and consistency Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement Analyse customer behaviour and trends to identify growth opportunities and areas for improvement Monitor website functionality and handle troubleshooting issues with the ecommerce platform including technical problems and user experience challenges Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery Collaborate with customer service teams to ensure seamless customer services high customer satisfaction and resolve issues quickly through the online store Analyse data from Google Analytics CRM systems and other tools to monitor site traffic and customer behaviourDeveloping and executing e-commerce strategies to drive online sales and enhance the customer experience Managing the day-to-day operations of the e-commerce platform including product listings pricing promotions and inventory management Collaborating with cross-functional teams including marketing product logistics and IT to ensure smooth e-commerce processes Monitoring and analysing key performance indicators KPIs such as traffic conversion rates sales and customer satisfaction Implementing digital marketing initiatives such as SEO SEM email marketing and social media to drive traffic and sales Optimising the website for user experience including navigation search functionality and mobile responsiveness Managing relationships with third-party vendors including payment gateways logistics partners and e-commerce platforms Analysing sales performance and customer behaviour to identify opportunities for improvement Implementing A B testing and conversion rate optimization CRO strategies RequirementsBachelors degree in Business Marketing E-Commerce IT or a related field 3-5 years of experience as an e-commerce manager or in a similar e-commerce or digital marketing role Strong understanding of online sales platforms e g Shopify Magento WooCommerce and digital marketing strategies Expertise in digital marketing techniques including SEO SEM and social media marketing Proficient in web analytics tools e g Google Analytics and e-commerce tracking tools Excellent analytical skills and proficiency with CRM software and MS Excel Knowledge of UX UI principles and how they impact online sales Strong problem-solving skills and ability to adapt to a fast-paced evolving industry Solid communication and organisational skills with the ability to manage multiple projects simultaneously Analytical mindset with the ability to derive actionable insights from data Familiarity with e-commerce trends such as personalisation chatbots or AIdriven shopping experiences Experience with inventory management and supply chain management Strong financial acumen for managing e-commerce budgets and sales forecasts Multilingual proficiency to manage global e-commerce strategies especially regional languages in India Experience with performance marketing including paid advertising and retargeting strategiesUK Co