Sr. Support Engineer 2

5 days ago

Coimbatore India Blue Yonder Full time

Job Description Scope: - Cloud Application Monitoring Lead to drive proactive monitoring strategy, optimize alerting systems, and enhance operational visibility for our mission-critical applications. This role focuses on improving monitoring effectiveness, reducing noise, and minimizing customer-impacting incidents through automation, analytics, and best practices. Our current technical environment: - Microsoft Azure - VMware Esxi What you'll do: - Monitoring Strategy & Governance - Define and implement enterprise-level monitoring frameworks for cloud and hybrid applications. - Establish monitoring KPIs, SLAs, and continuous improvement processes. - Drive alert noise reduction initiatives and enhance signal-to-noise ratio. - Operational Excellence - Analyze incident trends and monitoring gaps to recommend preventive measures. - Implement root cause analysis (RCA) processes for monitoring-related issues. - Ensure all critical applications have effective health, performance, and availability monitoring. - Tooling & Automation - Lead integration and optimization of monitoring tools (AppDynamics, Zabbix, Splunk, etc.). - Oversee automation of repetitive monitoring tasks and alert triaging. - Evaluate and recommend new monitoring technologies. - Collaboration & Leadership - Partner with application, infrastructure, DevOps, and SRE teams to improve observability. - Mentor monitoring engineers and ensure adherence to best practices. - Act as the escalation point for critical monitoring-related issues. What we are looking for: - Experience: 9-12 years in IT Operations, Database, Application Monitoring, or related roles, with at least 3 years in a lead or managerial position. - Technical Expertise:Strong knowledge of monitoring tools such as AppDynamics, Zabbix, Splunk, and related integrations. - Experience in cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker). - Familiarity with logging, metrics, and tracing frameworks (e.g., ELK stack, Prometheus, Grafana). - Experience in deploying and managing SAAS. - Familiar with Supply Chain Management Products (Optional but will give an edge to candidates) - Process & Improvement: Proven track record in reducing alert noise, improving monitoring coverage, and preventing customer-impacting incidents. - Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to influence and lead cross-functional teams. - Preferred Qualifications: - ITIL Foundation or similar certification. - Experience with AIOps platforms and machine learning-driven monitoring. - Background in performance engineering or capacity planning. - Immediate Joiners Preferred. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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