Customer Service Engineer

4 weeks ago

India GE HealthCare Full time

Job Description Job Description Summary The Customer Service Engineer (CSE) provides technical assistance to customers for all aspects of installation, maintenance, and repair of GE equipment at customer sites. The CSE is responsible for providing excellent customer service through proactive communication and collaboration with internal stakeholders and external customers/sites. The CSE will have full knowledge of GE products including their applications, operation, and service requirements. They are responsible for monitoring call backs and escalations to ensure timely follow up with the customer. Job Description Roles and Responsibilities: - Provides on-site troubleshooting support to resolve customer's product issues. - Assists in installing new equipment or modifying existing systems to meet customer needs. - Conducts preventive maintenance inspections and repairs as needed. - Communicates effectively with customers and team members to provide updates on repair progress and address any concerns. - Maintains accurate records of work performed, including service reports and customer documentation. - Adheres to safety protocols and ensures compliance with regulatory standards. - Collaborates with other technicians and engineers to share best practices and contribute to continuous improvement initiatives. - Participates in training sessions to enhance skills and stay abreast of latest industry developments. - Travels to customer locations as required for on-site support. Required Qualifications - Bachelor's degree in Engineering or equivalent experience preferred. - Proven experience (typically 2-4 years) in CT/PETCT in a similar role within the healthcare technology industry. - Strong understanding of medical imaging equipment and its application in clinical settings. - Excellent interpersonal and communication skills, both written and verbal. - Ability to work independently and collaboratively as part of a team. - Adaptable and flexible to changing business demands. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). - Willingness to travel frequently (>75%) to customer sites within the region. - Experience working in a regulated environment (FDA, JCAHO, etc.) preferred. Inclusion and Diversity GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. Additional Information Relocation Assistance Provided: Yes

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