Customer Service Engineer
3 days ago
Title: Customer Service EngineerDepartment: Service DepartmentExperience – 3 to 7 yearsMain Objectives:1. Ensure client satisfaction.2. Manage relations with existing clients.3. Service security systems and provide services to our clients. Trouble shooting, solving problemsand finish routine preventive maintenance on time according to Convergint Technologiesstandards and policies.4. Develop new requests and generate revenue from existing clients, support CS team and otherdepartments with activities as needed within your region.5. To be proficient in our products and technology. Always improve abilities.Major Responsibilities:1. Total client satisfaction.2. Working with CS Rep., coordinating all customer service issues and managing relations with allexisting clients within assigned region.3. Ensure quality of Convergint Technologies following company standards and policies strictly, todeliver prompt and efficient response to all service requests within assigned region.4. Provide routine preventive maintenances.5. Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.6. Take over all service issues from Project team after External Hand Over done.7. Prepare customer training materials and deliver professional customer training.8. Diagrams update after HO.9. Complete customer log file and follow up open issues. Submit weekly log file report.10. Manage service sub-contractors and ensure them following up ICD standards and policies.11. Promote CS selling and generate revenue from all existing clients.12. Help desk.13. Reporting of CS events to CS Dept. Supervisor and National CS Manager.Major Skills –- Experience on Lenel/CCure/AMAG/Gallagher (anyone is fine), - Customer centric approach, ability to troubleshoot and provide solutions.
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Customer Service Engineer
1 day ago
India GE HealthCare Full timeJob Description Job Description Summary The Customer Service Engineer (CSE) provides technical assistance to customers for all aspects of installation, maintenance, and repair of GE equipment at customer sites. The CSE is responsible for providing excellent customer service through proactive communication and collaboration with internal stakeholders and...
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Customer Service Engineer
2 weeks ago
India GE HealthCare Full timeJob Description Job Description Summary As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipments like CT, Cath Lab, C-ARMs, MRI, PETCT etc. and ensuring customer satisfaction in the...
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Customer Service Engineer
7 days ago
India GE HealthCare Full timeJob Description Job Description Summary This role is responsible for repairing and refurbishing sold or existing products, encompassing all types of maintenance servicesboth preventive and corrective. Oversees maintenance facilities and field service engineering operations. The role directly influences the quality of individual and team outputs. Tasks are...
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Customer Service Engineer
3 weeks ago
India GE HealthCare Full timeJob Description Job Description Summary This role is responsible for repairing and refurbishing sold or existing products, encompassing all types of maintenance servicesboth preventive and corrective. Oversees maintenance facilities and field service engineering operations. The role directly influences the quality of individual and team outputs. Tasks are...
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Customer Service Engineer
3 weeks ago
Bengaluru, India GE HealthCare Full timeJob Description Job Description Summary The Customer Service Engineer (CSE) provides technical assistance to customers for all aspects of installation, maintenance, and repair of GE equipment at customer sites. The CSE is responsible for providing excellent customer service through proactive communication and collaboration with internal stakeholders and...
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Service engineer eot crane
3 days ago
Chennai, Tamil Nadu, India, Tamil Nadu MUHIL SERVICE Full timeCompany DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Service Engineer specializing in EOT cranes, located in Chennai. The Service Engineer will be responsible for troubleshooting, providing technical support, conducting field service visits, and ensuring the maintenance and repair of EOT cranes. The role...
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Customer Service Engineer
3 weeks ago
Gurugram, Gurugram, India GE HealthCare Full timeJob Description Job Description Summary Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining diagnostic imaging equipment models specific to MICT modality. Job Description Roles and Responsibilities - Technical: Maintaining all models specific to MICT...
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Customer Service Engineer
3 days ago
Mumbai, Maharashtra, India, Maharashtra Convergint Asia Pacific Full timeTitle: Customer Service EngineerDepartment: Service DepartmentExperience – 3 to 7 yearsMain Objectives:1. Ensure client satisfaction.2. Manage relations with existing clients.3. Service security systems and provide services to our clients. Trouble shooting, solving problemsand finish routine preventive maintenance on time according to Convergint...
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Senior Customer Service Engineer
7 days ago
Kakori, India GE HealthCare Full timeJob Description Job Description Summary As a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like MR, CT etc and ensuring customer satisfaction in the assigned area. GE...
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Service Engineer
5 days ago
India Parle Global Technologies Pvt. Ltd. Full timeJob Description Parle Global Technologies Pvt. Ltd., a leader in pharmaceutical, food & beverage, and cosmetic packaging machinery, is seeking a Service Engineer to join our dynamic team in Vasai. If you're passionate about engineering, problem-solving, and customer service, this is your opportunity to work with one of Asia's largest and most innovative...
