Customer Relationship Executive

2 days ago

Noida, Uttar Pradesh, India JLL Full time
Job Description

Key Responsibilities:

- Serve as the primary point of contact for customer queries via phone, email, or in-person interactions.
- Build and maintain strong, long-term client relationships by understanding their needs and providing timely solutions.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Collaborate with internal teams (sales, support, product, etc.) to ensure consistent and excellent service delivery.
- Assist in onboarding new customers and ensuring a smooth transition.
- Maintain accurate records of customer interactions and follow-ups using CRM tools.
- Gather customer feedback and share insights with the team to improve products, services, and processes.
- Meet or exceed customer satisfaction and retention targets.

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