Manager - US Consumer Services Control Management

4 weeks ago

Gurgaon, Haryana, India American Express Full time
Job Description

The Manager, US Consumer Services Specialized Risk Management will:

- Support subject matter expects in sharing of knowledge/guidance and participate in conversations with BU on associated topics
- Assist in ensuring all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams
- Facilitate activities to comply with enterprise policies and programs pertaining to specific risk types (e.g., AEMP10 Third-Party Management policy)
- Assist more senior team members in supporting with design/ enhancement of BU procedures /standards by providing topic-specific insight
- Support integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs
- Support developing and maintaining a repository of topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise
- Support more senior team members with design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within US Consumer Services
- Support more senior team members in consultation on the design and implementation of controls tailored to specialized risk areas, and gather broader input on the area of risk
- Support more senior team members in compiling and reviewing topical risk knowledge to share with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes
- Assist in advising topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review
- Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

- 4+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities
- ExcellentProject management, communication, and interpersonal skills
- Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
- Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

- Bachelors Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Experience in at least one of the following:

- Supporting go-to subject matter experts in sharing subject matter expertise within the BU on decentralized risks
- Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight
- Advising on decentralized risk types into broader operational risk policies and programs
- Experience in financial services industry

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