CRM Systems Specialist

5 days ago

Gurugram Gurugram India Ciena Full time

Job Description As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanitydriving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute As a CRM Systems Specialist, you will play a pivotal role in optimizing our global Services organization's operations and technology processes, ensuring high-quality data integrity, insightful analytics, and seamless system enhancements. Reporting to the Director of Digital Innovation your responsibilities will span across system enhancement, quality assurance leadership, reporting, operational management, and data integrity. System Enhancement & Requirement Definition - Collaborate with business stakeholders to define requirements and groom backlogs in Jira. - Translate business needs into technical specifications for the CRM development team to ensure alignment with organizational goals. Quality Assurance Leadership - Lead User Acceptance Testing (UAT) and regression testing cycles for new features and platform releases. - Ensure all implementations are robust, effective, and meet specified business requirements. Reporting & Analytics - Design, build, and maintain insightful reports and dashboards to provide visibility into operational performance, KPIs, and trends. - Work closely with leadership to ensure analytics are actionable and drive decision-making. Operational Management - Oversee core system functions to ensure efficiency and effectiveness in supporting the global Services organization. - Identify and implement process improvements to optimize system operations. Data Integrity - Drive data quality initiatives by conducting regular system checks to identify anomalies. - Manage data cleanup efforts to ensure reliability and trustworthiness of organizational data. The Must Haves - Bachelor's degree preferably in Computer Science, Information Systems, Business Analytics, or related field - Proven experience with CRM systems, particularly Salesforce, and familiarity with data reporting tools such as Power BI or Salesforce CRM Analytics. - Strong knowledge of Jira or other Agile Lifecycle Management tool - Demonstrated expertise in data analysis, testing methodologies, and dashboard creation. - Excellent problem-solving skills with a detail-oriented approach to maintaining data integrity. Assets - Salesforce Administrator or Advanced Administrator certification. - Experience in a global services or technology environment. - Familiarity with Agile development methodologies. Not ready to apply Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

  • System Specialist

    2 weeks ago

    Gurugram, Gurugram, India Amdocs Full time

    Job Description Location: India- Pune (Amdocs Site) Title - System Specialist- Horizon Exp -Omnissa Horizo nVmwar eAutomation / Scriptin gHardware Troubleshootin g All you need is. - ..Horizon infrastructure Specialist with experience of 7-9 A mu - stExperience in maintenance and operation of large scales of Horizon environmen - t.knowledge of Windows...

  • CRM Specialist

    7 days ago

    Ahmedabad, India Dermatouch Full time

    Job Description Job Title: CRM Specialist - ZOHO Location: Ahmedabad Employment Type: Full-Time Role Overview We are seeking a highly skilled and detail-oriented CRM Specialist to manage and optimize our CRM ecosystem across ecommerce and SaaS platforms. This role will be critical in driving customer lifecycle strategies, ensuring seamless integrations, and...

  • Urgent Search: Search Engine Optimization Specialist

    1 day ago

    Surat, India Wortal CRM Full time

    Job Description Company Description Wortal CRM is a leading customer relationship management software designed to streamline customer management processes for businesses of all sizes. Our scalable and powerful software enhances efficiency, drives growth, and improves customer satisfaction. Wortal CRM can be customized to meet the needs of small businesses,...

  • Integration Specialist

    3 weeks ago

    Gurugram, Gurugram, India ZestPire Full time

    Job Description Role : Integration Specialist Experience: 3 - 6years Location: Gurgaon WFO Responsibilities: Lead technical discussions with clients and telecom operators during the integration process. Design and implement integration solutions tailored to clients existing systems. Collaborate with development teams to align integrations with product...

  • Business Operations Specialist

    3 weeks ago

    Gurugram, Gurugram, India Welaunch.ai Full time

    Job Description Job Title: Business Operations Specialist Location: Gurgaon Experience Required: 3 years Department: Business Operations About the Role: We are looking for a Business Operations Specialist who can bridge strategy, execution, and automation. Someone who thrives on managing clients, streamlining operations, and building high-performing...

  • [3 Days Left] TransFunnel

    4 weeks ago

    Gurugram, Gurugram, India TransFunnel Consulting Full time

    Job Description Locations : Gurgaon & Pune : 3 -5 The Role : Responsibilities We are hiring a Senior HubSpot Specialist to support and optimize our marketing operations. You will be responsible for managing the HubSpot platform, building workflows, executing campaigns, and driving analytics insights that empower data-driven Responsibilities : - Manage the...

  • Loyalty and CRM Application Support

    4 weeks ago

    Gurugram, Gurugram, India ITC Infotech Full time

    Job Description Responsible for: Hotels Back Office Application Maintenance and Support primarily Loyalty and CRM. Activities ⚫ Application maintenance of Hotels back office systems primarily Loyalty and CRM in close coordination with the partners. ⚫ Provide effective end user support. ⚫ Ensure compliance to IT governance processes for these...

  • Ms Dynamics CRM System Admin

    4 days ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Information Technology **Travel Percentage**: 0% **CRM System Admin (5-10) Years **Gurgaon/Pune/Bangalore*** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...

  • ▷ [Urgent] Telesales Specialist

    7 days ago

    Gurugram, Gurugram, India AVANSCURE LIFESCIENCES PRIVATE LIMITED Full time

    Job Description Company Description Avanscure Lifesciences is a global biopharmaceutical company dedicated to the discovery, development, and commercialization of active pharmaceutical ingredients (APIs). We offer a diverse range of API and Nutra products, focusing on general wellness, hormones, oncology, and peptides. Leveraging our exceptional expertise...

  • FreeCharge - HR Systems Specialist

    1 week ago

    Gurugram, India FreeCharge Full time

    Position : HR Systems SpecialistExperience: 3-7 yearsLocation: GurugramDepartment: Human ResourcesAbout the Role:We are looking for an experienced HR Systems Specialist to manage and enhance our HR technology ecosystem. The role will focus on driving process automation, data accuracy, and seamless user experience across HR platforms - including HRMS...