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Senior CRM Specialist
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Job Description Summary role description: Hiring for a Senior CRM Specialist (HubSpot) for the Global Competency Centre of a global logistics leader driving digital transformation and operational excellence. Company description: Our client is a global logistics leader with a presence in over 100 countries, committed to innovation, reliability, and customer-focused solutions. Guided by a culture where people make the difference, the organization fosters collaboration, learning, and excellence. As part of its digital transformation to become a $10 billion powerhouse, it is establishing a Global Service Centre in India, to drive operational excellence and innovation. This centre will serve as a strategic hub, enabling seamless global operations, enhancing service delivery, and supporting ambitious growth plans. Role details: Title / Designation: Senior CRM Specialist (HubSpot) Reporting Manager: CRM Product Manager Location: Gurgaon Role & responsibilities: Lead full HubSpot CRM implementation across multiple departments, ensuring it meets business objectives. Configure and customize core CRM modules including pipelines, workflows, custom properties, lead scoring, automations, and permissions. Integrate HubSpot with other enterprise systems such as ERP, marketing platforms, and support tools using Boomi, APIs, and webhooks. Ensure data integrity, migration, and compliance, including GDPR and governance standards. Design and deliver dashboards, reports, and KPIs to provide actionable insights for Sales, Marketing, and Customer Success teams. Collaborate with business teams to align CRM capabilities with strategic goals and operational needs. Act as the HubSpot technical expert and administrator, managing troubleshooting and liaising with HubSpot support or third-party vendors. Evaluate and implement new HubSpot features to enhance system functionality and efficiency. Develop training materials, SOPs, and onboarding resources to support users and promote adoption. Candidate requirements: 5+ years of CRM administration or implementation experience, including at least 3 years working with HubSpot. Proven expertise in HubSpot configuration, setup, and go-live processes. Strong hands-on experience with HubSpot modules: Workflows, Lists, Custom Properties, Dashboards, Reporting, Lead Scoring, Sequences, and User Management. Experience with data migration, deduplication, and CRM system architecture. Solid understanding of sales, marketing automation, and customer success processes. Hands-on experience with Boomi or similar integration tools. Excellent interpersonal and collaboration skills to work effectively with both technical and non-technical teams. Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
