(Urgent Search) Functional CRM

5 days ago

Mumbai, India LTIMindtree Full time

Job Title:- Functional Consultant CRM

Work Location:- LTIM Pan India

Experience:- 5+ Years

Notice Period:- Looking for September Joiner.

Job description: -

Responsibilities

- Should have3 years of indepth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules.
- Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.
- Minimum 3 years of experience as a functional consultant
- Minimum 3 years of experience in Technical Support.
- Should have Customer Service module experience
- Experience of implementing Omnichannel
- Strong analytical, research and troubleshooting skills needed to identify RCA
- Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.
- Highly confident with providing support and training to users
- Familiar with Strong on MS CRM Sales, Service and Marketing modules
- Demonstrated ability to effectively communicate technical issues and resolve problems.
- Should understand incident and service requests and make sure SLA's are maintained
- Good Communication is must, Should be in position to address users questions/how to
- Working on the Agile or Waterfall approach depending on the business requirements
- Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data Model

Qualification

- Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation
- MS CRM configuration knowledge
- Application integrations knowledge with MS CRM
- Certified in MS Dynamics
- Knowledge of Devops
- SSRS reporting services experience

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