Functional CRM

4 weeks ago

Mumbai, India LTIMindtree Full time

Job Title:- Functional Consultant CRM


Work Location:- LTIM Pan India


Experience:- 5+ Years


Notice Period:- Looking for September Joiner.


Job description: -


Responsibilities

  • Should have3 years of indepth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules.
  • Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.
  • Minimum 3 years of experience as a functional consultant
  • Minimum 3 years of experience in Technical Support.
  • Should have Customer Service module experience
  • Experience of implementing Omnichannel
  • Strong analytical, research and troubleshooting skills needed to identify RCA
  • Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.
  • Highly confident with providing support and training to users
  • Familiar with Strong on MS CRM Sales, Service and Marketing modules
  • Demonstrated ability to effectively communicate technical issues and resolve problems.
  • Should understand incident and service requests and make sure SLA's are maintained
  • Good Communication is must, Should be in position to address users questions/how to
  • Working on the Agile or Waterfall approach depending on the business requirements
  • Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data Model


Qualification

  • Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation
  • MS CRM configuration knowledge
  • Application integrations knowledge with MS CRM
  • Certified in MS Dynamics
  • Knowledge of Devops
  • SSRS reporting services experience

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