Messaging Services Analyst

Job Description

Req ID: 336969

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Analyst - SharePoint/ MS Teams to join our team in Bangalore, Karntaka (IN-KA), India (IN).

Messaging Services professional who manages and maintains the Microsoft 365 environment that includes various applications and services such as Outlook, Teams, SharePoint, OneDrive, and Exchange. Responsible for managing user accounts recipients, groups, service monitoring and reporting. Troubleshoot issues, provide technical support, and perform day to day support and administration tasks.

Job Description-

Good knowledge of Microsoft 365 cloud services and applications, such as Exchange online, SharePoint Online, OneDrive for Business, and Teams.

Microsoft administration tools, such as Microsoft 365 admin center, Security and Compliance center, Exchange Online admin center, and PowerShell.

Create and manage groups, distribution lists, shared mailboxes, and resources using Microsoft 365 admin center and Exchange Online.

Individuals understand their own area and can perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated, and self-sufficient in accomplishing tasks.

Resolving and troubleshooting the O365 issues and incidents and escalating them to Microsoft support when needed.

Good problem-solving and analytical skills, such as identifying, diagnosing, and resolving issues.

They have experience in most issues that may arise, although require guidance with new assignments.

Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.

Regularly exercises discretion and independent judgment on technical matters.

Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.

Builds deeper understanding of processes, procedures, customers and organization.

Qualifications

3-5 years of experience in supporting Office 365 environments, with a focus on Exchange, Teams, and SharePoint platforms

Proficient on Messaging technologies- O365, Exchange on-premises environment and Outlook (All versions)

Troubleshooting skills on end user support tasks, recipient management, client & application troubleshooting and server support

Knowledge on ITSM tools/platform to perform Request, Incident, Change management.

Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.

Flexible working in shifts supporting 24X7 steady state operations.

Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

Candidates must have excellent customer service, problem solving, and communication skills.

Microsoft Office 365 certification is a plus.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .