Configuration Specialist

3 days ago

Pune India Peoplefy Full time

Job Description Greetings from Peoplefy Were looking for a skilled Configuration/ServiceNow Specialist to manage and enhance our ServiceNow platform. The ideal candidate will have a strong understanding of CMDB and core ITSM modules, ensuring smooth operations, scalability, and continuous improvement of the platform. Experience - 5+ years Location - Pune - Hybrid Key Responsibilities - Administer, configure, and support core ServiceNow modules like Incident, Problem, Change, Request, and CMDB. - Maintain and enhance CMDB data quality, ensuring accuracy and completeness of configuration items. - Develop workflows, business rules, UI policies, and scripts to automate and optimize processes. - Monitor platform health and performance, and proactively resolve technical issues. - Evaluate and implement new ServiceNow modules and features in line with best practices. - Collaborate with IT and business teams to improve processes and user experience. - Support system integrations (e.g., with Active Directory and monitoring tools). - Build reports and dashboards to enhance visibility and decision-making. Required Skills & Experience - 4+ years of hands-on experience in ServiceNow administration, support and development - Strong experience of ServiceNow CMDB (Configuration Management Database) and its components. - Experience with ITIL processes and ITSM tools (e.g., ServiceNow, Jira Service Management). - Excellent problem-solving and communication skills Interested candidates please share your resumes on [Confidential Information]

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