Configuration Management Specialist

4 weeks ago

Pune, India Deutsche Telekom Full time

Your Role : This role focuses on configuration management tasks within T-Systems, with an emphasis on maintaining Configuration Items (CIs) and implementing the Common Service Data Model (CSDM). The position requires more than 5 years of experience in Configuration and Asset Management (SACM), and candidates should be available to start within 30 days.Responsibilities : - Implement automated workflows for creating and maintaining Configuration Items (CIs) from requests, ordered catalog items, and other sources.- Apply and enforce the Common Service Data Model (CSDM) for both service and technical CIs.- Capture and maintain CIs in T-Systems standard CMDBs (ServiceNow, HP AM CDS, ITSM2).- Support CI data maintenance and reconciliation processes to ensure accuracy and completeness.- Develop, update, and maintain process documentation and work instructions (WI), including definitions of mandatory fields, relationships, and reconciliation procedures.- Set up data quality checks and implement corrective actions and continuous improvement measures.- Improve ServiceNow ISP service requests, ensuring correct approvals and accurate data entry.- Provide Configuration & Facility Management (CFM) consulting and conduct training as needed.- Participate in project audits, workshops, and governance reviews.- Collaborate with engineers and architects in introducing new technologies into the CMS infrastructure.- Define, track, and report internal SACM KPIs, including advising on KPI performance, root-cause analysis for quality drops, and planning countermeasures.- Provide knowledge sharing, data exports, and approvals for colleagues in ServiceNow, HP AM CDS, and ITSM2.- Support data transformation and validation to ensure consistency during database transfers into ServiceNow.Your Profile : We are looking for a Configuration Management Specialist with expertise in ServiceNow CMDB, SACM processes, and data quality management, capable of implementing and maintaining configuration items across multiple systems.Must-Have Qualifications : - Strong expertise in ServiceNow (CMDB, SACM, ISP, and CSDM).- Solid understanding of Configuration Management processes and ITIL practices.- Practical experience in data quality management, validation, and reconciliation.- Ability to create, update, and maintain process documents and work instructions.- Strong analytical skills for tracking KPIs, conducting root-cause analyses, and proposing improvements.- Excellent stakeholder communication skills, with the ability to advise, train, and guide colleagues.- Knowledge of the Common Service Data Model (CSDM).- Experience in implementing data quality checks.- Knowledge in Configuration & Facility Management (CFM).- Experience defining and tracking internal SACM KPIs.- Skills in data transformation and validation.- Availability to start within 30 days.Preferred Qualifications : - 5+ years experience in Configuration & Asset Management (SACM).- Proven success in implementing workflows and automation in ServiceNow CMDB.- Experience working with various CMDB tools (e.g., HP AM CDS, ITSM2).- Familiarity with audit and compliance processes.- Experience in large enterprise infrastructure environments. (ref:hirist.tech)

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