Customer Service Representative
3 weeks ago
Job Description Job Title: Healthcare Service Coordinator/ Assistant Service Coordinator Location: Thane Head office Job Summary: We are looking for a proactive and empathetic Client/Patient-Focused Service Executive to manage customer interactions, resolve issues efficiently, and ensure a seamless service experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a strong commitment to customer satisfaction. Key Responsibilities: Handle customer inquiries via phone, email, chat, or in-person, ensuring prompt and accurate responses Resolve client/patients complaints and service issues with a solution-oriented approach Maintain detailed records of customer interactions and service requests in CRM systems Coordinate with internal teams (logistics, operations, sales) to resolve escalations Follow up with customers to ensure issues are resolved to their satisfaction Identify trends in customer concerns and suggest process improvements Educate customers about products, services, and usage guidelines Ensure customer satisfaction metrics (NPS, CSAT) are met or exceeded Key Skills & Qualifications: Bachelor's degree in any discipline (preferably in Business, Communications, or related field) 13 years of customer service or client-facing experience (healthcare or tech industry preferred) Excellent verbal and written communication skills Strong interpersonal and conflict resolution abilities Ability to multitask and work under pressure Experience with CRM tools (e.g., Salesforce, Zoho) is a plus A customer-first attitude with attention to detail Preferred Traits: Patience and empathy in handling customer/client concerns Quick learner with adaptability in a dynamic work environment Positive attitude and a team player Willingness to work in rotational shifts, if required Interested candidate can share their CV at [Confidential Information] or [HIDDEN TEXT] for more information send CV at 8655837848
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Customer Service Representative
2 days ago
Thane, India SMART VISION ENTERPRISES PRIVATE LIMITED Full timeWe are hiring for Customer Service Representative. The job Role are as follows - Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. **Salary**: ₹23,500.00 per...
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Customer Service Representative
2 weeks ago
Thane, India TCM Services Pvt Ltd Full time**Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...
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Customer Service Representative
3 weeks ago
India Magnum Group Full timeJob Description Company Description Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with a workforce of over 2000. Specializing in BPO-BPM services, Contact Centers, HRO, IT solutions, Utility & Security Management, and Operations & Maintenance, Magnum Group has a strong presence...
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Customer Service Representative
6 days ago
Thane, India Expo Job Consultancy Full time**Customer Service Representative for NBFC** **Thane Location** **Salary 2.30 LPA + ( Other allowances)** **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: Up to ₹20,000.00 per month **Benefits**: - Commuter assistance - Food provided - Health insurance - Life insurance Schedule: - Rotational shift **Language**: - Telugu...
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Customer Service Representative
1 week ago
Thane, India TCM Services Pvt Ltd Full time**Customer Support Representative - US Process** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally in the trucking and logistics sector. TCM Services currently owns three companies in the United States of America and...
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Customer Service Representative
1 week ago
India Bloom Consulting Services Full time**Customer Service Representative ( Job ID : 000000340 )**: NA Experience **0 - year** Offered Salary Notice Period **Not Disclosed** - Customer Service Representative - Job Location: Andheri West, Mumbai - Desired Education: Graduation not mandatory Experience - Freshers **Job Description**: - Remote video monitoring. - Maintain Logbook. - To...
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Customer Service Representative
1 week ago
India CareerUS Solutions Full timeCustomer Service Representative – Job Description Position Summary The Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving issues, and maintaining a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a professional,...
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Customer Service Representative
2 days ago
Thane, India VORTEX ENTERPRISE Full timeJob Title: Customer Service Representative Location: Kalyan, Maharashtra **Responsibilities**: Resolve customer complaints, troubleshoot problems, and provide appropriate solutions. Maintain a thorough understanding of products/services to assist customers effectively. Keep accurate records of customer interactions and transactions. Ensure customer...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description Grade-E0 Role- Customer Service Representative Job Description - Answering Inbound Calls and addressing clients queries making Outbound Calls for collections and informing them regarding pending EMI and also doing sales pitch for various products. - Following up on cases and get it closed within defined TAT - Liaise with Department in...
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Customer Service Representative
1 week ago
Thane, India Opt4Solution Full time**Job Title: Customer Service Representative (CSR) - Inbound Process** **Shift Timing**: **Male: 12 PM - 9 PM or 1 PM - 10 PM (any 9-hour shift)** **Female: Between 7 AM - 8 PM (any 9-hour shift)** **Week Off: 1 rotational day off** **Salary: INR 17,500 in-hand** **Experience: Freshers can apply; minimum 3-6 months of work experience...
