Customer Solutions Consultant

3 weeks ago


Pune, Maharashtra, India SiteMinder Full time

At SiteMinder we believe the individual contributions of our employees are what drive our success That s why we hire and encourage diverse teams that include and respect a variety of voices identities backgrounds experiences and perspectives Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so It s in our differences that we will keep revolutionising the way for our customers We are better together What We Do We re people who love technology but know that hoteliers just want things to be simple So since 2006 we ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply We ve helped everyone from boutique hotels to big chains enabling travellers to book igloos cabins castles holiday parks campsites pubs resorts Airbnbs and everything in between And today we re the world s leading open hotel commerce platform supporting 47 000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder s technology every year About the Customer Solutions Consultant SPANISH role The Customer Solutions Consultant will provide technical assistance and advice to SiteMinder customers and partners across the region Their knowledge and insights are key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services What you ll do Provide Technical Support to all SiteMinder labelled products and services to internal and external customers with a primary focus across the Mandarin language speaking APAC region Develop strong customer relationships by providing exceptional technical support and consultation across our phone chat and other contact channels Identify customer support and configuration requirements set customer expectations and resolve their issues delivering against customer demands and internal KPIs Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs Act as a technical expert identifying issues and communicating issues and requirements internally Act as an escalation point for frontline teammates guiding and empowering them to find solutions or stepping in to resolve customer issues personally What you ll have High level of customer service and IT technical skills Fluent in English Spanish communication skills both written and verbal Strong Analytical skills - You ll be able to quickly analyze problems determine the root cause and reach a resolution An ability to operate across multiple technical platforms and systems in a fast paced KPI driven environment An ability to diagnose and troubleshoot web browser and connectivity issues Great capacity for both internal and external customer interaction as well as conflict resolution Stakeholder management and working across internal teams to find solutions Desirable Previous experience working in a high volume contact centre providing technical customer support Desirable Previous experience working in the hospitality industry in a technical or guest facing capacity Our Perks Benefits - Hybrid working model in-office from home - Mental health and well-being initiatives - Generous parental including secondary leave policy - Paid birthday study and volunteering leave every year - Sponsored social clubs team events and celebrations - Employee Resource Groups ERG to help you connect and get involved - Investment in your personal growth offering training for your advancement Does this job sound like you If yes we d love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch When you apply please tell us the pronouns you use and any adjustments you may need during the interview process We encourage people from underrepresented groups to apply



  • Pune, Maharashtra, India SPAR Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Salesforce Solutions Consultant designs, configures, and delivers Salesforce solutions thatsolve client business challenges. This hands-on role blends technical expertise with consultativeskills, driving execution through configuration, client collaboration, UAT support, andcontribution to best practices. Ideal candidates are strong in declarative...


  • Pune, Maharashtra, India SPAR Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role: Salesforce Solutions ConsultantExperience: 7+ YearsEducation: Graduate - B.Tech/B.E. - Computers, Electronics/Telecommunication;PG - M.Sc. – Computers, M.Tech - Any Specialization, MCA - ComputersLocation: Pune.The Salesforce Solutions Consultant designs, configures, and delivers Salesforce solutions thatsolve client business challenges. This...


  • Pune, Maharashtra, India Hiring Squad- Talent Consultant Full time

    Key Responsibilities:• Requirement Assessment: Conduct workshops with senior members of customerorganizations to drive requirement assessments.• Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM(Dimensions) with third-party products, ensuring alignment with business goals.• Customization and Integration: Design and implement...


  • Pune, Maharashtra, India Hiring Squad- Talent Consultant Full time

    Key Responsibilities: • Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments. • Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. • Customization and Integration: Design and...


  • Pune, Maharashtra, India beBeeSolution Full time ₹ 60,000 - ₹ 80,000

    Job Title: Technical Solutions ConsultantAbout This RoleThis is an exciting opportunity for a skilled Technical Solutions Consultant to join our team.Key ResponsibilitiesDevelop and Deliver Customized Solutions:Collaborate with customers to understand their business needs and develop tailored server and storage solutions.Presentation of solutions to key...

  • SPAR Solutions

    3 days ago


    Pune, Maharashtra, India Spar-Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JD : Salesforce Solutions ConsultantAbout UsAt SPAR, we help clients scale and grow by delivering cutting-edge Salesforce solutions that improve both Customer and Employee experiences. Our Salesforce practice is expanding rapidly, serving as a trusted partner to Salesforce for complex solutions across Health & Life Sciences, Contact Centers, Field Service,...


  • Pune, Maharashtra, India NTT DATA Full time

    Req ID 292031NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Digital Solution Consultant Senior Consultant to join our team in Pune Madhya Pradesh IN-MP India IN Why...


  • Pune, Maharashtra, India Hitachi Solutions Full time

    Company DescriptionCompany Description Hitachi Solutions is a core IT Company of the Hitachi Group which employs over 330 000 people worldwide Headquartered in Tokyo Japan Hitachi Solutions reach extends to group companies in Japan and abroad working with a worldwide network of alliance partners Through systems integration we strive to provide...


  • Pune, Maharashtra, India Siemens Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    As part of a country or region Services organization, handles one services project or several unrelated services projects driving customers value realization. The projects handled are of medium to high size and complexity and could be part of a program. Executes the project(s) within the defined targeted outcomes, such as financial, schedule, scope and...


  • Pune, Maharashtra, India beBeeLearning Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job DescriptionWe are seeking a seasoned professional to fill the role of Strategic Learning Solutions Consultant. In this position, you will work closely with internal stakeholders to design and deliver tailored learning solutions that enhance business performance.This involves providing expertise in instructional design, organizational development, and...