▷ (17/10/2025) Team Leader - US healthcare

2 weeks ago

Mumbai, India Selections HR Services Private Limited Full time

Job Summary: We are seeking an experienced Team Leader to manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background in RCM (Revenue Cycle Management), medical billing, claims processing, or provider/payer operations, with proven ability to lead, motivate, and manage performance in a high-volume BPS environment. Key Responsibilities: - Lead, mentor, and manage a team of 10–20 associates handling US healthcare processes (Billing, AR, Claims, or Denials). - Monitor daily performance metrics — productivity, accuracy, and turnaround time — ensuring SLA adherence. - Conduct daily huddles, reviews, and performance feedback sessions to drive quality and operational excellence. - Coordinate workflow distribution, manage queue volumes, and address escalations effectively. - Ensure compliance with client SOPs, HIPAA regulations, and internal audit standards. - Identify training needs and implement upskilling initiatives to enhance team performance. - Collaborate with Quality, Training, and MIS teams for process improvements and efficiency initiatives. - Provide regular reports and dashboards on team performance, attendance, and overall process health. - Support client calls, business reviews, and ensure strong stakeholder communication. Required Skills & Qualifications: - Graduate in any discipline (preferably Life Science, Commerce, or Healthcare-related). - Minimum 4 years of total experience in US Healthcare BPS, with at least 1 year as a Team Leader or SME. - Hands-on exposure to RCM processes such as Billing, AR Follow-up, Denials, Cash Posting, or Claims Adjudication. - Strong understanding of HIPAA compliance and quality frameworks. - Excellent communication, analytical, and people management skills. - Proficient in MS Excel and report generation. - Flexible to work in night shifts supporting US clients.

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    2 weeks ago

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    2 weeks ago

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