Onboarding Specialist

About Lokal

Access & Empowerment for Bharat through AI and Local Language Internet

Lokal is India's largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.

Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they've historically lacked access to:

- Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility.
- Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities.
- GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more).
- Dostt – Make new friends through voice chats, games, and real, authentic conversations.
- Eaze – A safe space to explore emotional well-being via community-driven support.
- AstroLokal – Instant access to trusted astrologers through audio and chat.
- Sahi Jobs – Building India's most trusted job marketplace for blue and grey-collar workers. We ensure every job comes from a verified employer, giving seekers dignity, security, and real opportunities to grow.
- And more – 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants.

Role Overview:

We are seeking a proactive and detail-oriented Advertiser Onboarding Specialist to join our Jobs team. In this role, you will be the first point of contact for advertisers and play a critical role in ensuring a smooth and efficient onboarding process. Your goal is to provide an exceptional advertiser experience by guiding them through registration, document submission, and job listing activation on our platform.

Key Responsibilities:

- Act as the primary point of contact for new advertisers during the onboarding phase.
- Guide advertisers in completing the onboarding form (company details, hiring needs, logo).
- Collect and ensure all necessary documentation (PAN, GST, MSME, Aadhaar, etc.) is submitted and verified.
- Educate advertisers on our Jobs' platform policies (e.g., zero fees for seekers, agency disclosure).
- Track onboarding progress and proactively identify and resolve blockers.
- Maintain accurate records in Google Sheets/CRM and report onboarding metrics.
- Continuously improve onboarding workflows based on feedback and internal collaboration.

Requirements

- Bachelor's degree in Business, Communications, or related field (or equivalent experience).
- 0–2 years of experience in tele-calling, customer onboarding, or sales support.
- Strong communication skills (Telugu, Hindi, Kannada, Marathi & Tamil +English preferred).
- Excellent organizational skills and attention to detail.
- Ability to manage multiple advertisers and prioritize effectively.

Preferred Qualifications:

- Experience in blue/grey-collar recruitment, tele-sales, or BPO operations.
- Familiarity with CRM tools or Google Sheets.
- Prior experience in startups or fast-paced environments.

What We Offer:

- Competitive salary/stipend and performance incentives.
- Growth and learning opportunities in a national product launch.
- A collaborative, mission-driven team environment.
- Clear career path into Account Management, Verification, or Operations.

Why Join Us?

We're scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you'll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

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