Onboarding Specialist

Job Description

About Lokal

Access & Empowerment for Bharat through AI and Local Language Internet

Lokal is India&aposs largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.

Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platformconnecting users in tier 2+ India with the experts, tools, and knowledge they&aposve historically lacked access to:

- Lokal Matrimony - Location-based matchmaking apps focused on hyperlocal compatibility
- Lokal Jobs - Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities
- GyanTV - Skill-based learning in regional languages (stocks, photography, small business & more)
- Dostt - Make new friends through voice chats, games, and real, authentic conversations
- Eaze - A safe space to explore emotional well-being via community-driven support
- AstroLokal - Instant access to trusted astrologers through audio and chat
- Sahi Jobs - Building India&aposs most trusted job marketplace for blue and grey-collar workers. We ensure every job comes from a verified employer, giving seekers dignity, security, and real opportunities to grow
- And more - 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants

Role Overview:

We are seeking a proactive and detail-oriented Advertiser Onboarding Specialist to join our Jobs team. In this role, you will be the first point of contact for advertisers and play a critical role in ensuring a smooth and efficient onboarding process. Your goal is to provide an exceptional advertiser experience by guiding them through registration, document submission, and job listing activation on our platform.

Key Responsibilities:

- Act as the primary point of contact for new advertisers during the onboarding phase
- Guide advertisers in completing the onboarding form (company details, hiring needs, logo)
- Collect and ensure all necessary documentation (PAN, GST, MSME, Aadhaar, etc.) is submitted and verified
- Educate advertisers on our Jobs&apos platform policies (e.g., zero fees for seekers, agency disclosure).
- Track onboarding progress and proactively identify and resolve blockers
- Maintain accurate records in Google Sheets/CRM and report onboarding metrics
- Continuously improve onboarding workflows based on feedback and internal collaboration.

Requirements

- Bachelor&aposs degree in Business, Communications, or related field (or equivalent experience)
- 0-2 years of experience in tele-calling, customer onboarding, or sales support
- Strong communication skills (Telugu, Hindi, Kannada, Marathi & Tamil +English preferred)
- Excellent organizational skills and attention to detail
- Ability to manage multiple advertisers and prioritize effectively

Preferred Qualifications:

- Experience in blue/grey-collar recruitment, tele-sales, or BPO operations
- Familiarity with CRM tools or Google Sheets
- Prior experience in startups or fast-paced environments.

What We Offer:

- Competitive salary/stipend and performance incentives
- Growth and learning opportunities in a national product launch
- A collaborative, mission-driven team environment
- Clear career path into Account Management, Verification, or Operations

Why Join Us

We&aposre scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you&aposll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

---