Manager- IT CRM and Complaints Applications
3 weeks ago
Company Description
Bharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions. Established in 2006, we are a wholly owned subsidiary of Bharti Life Ventures Private Limited, a prominent business group in India. With over 200 branches across India, we ensure accessibility and convenience for our customers. Recognized as a Great Place to Work for four consecutive years, we foster a positive work environment.
Job Overview:
The objective of this role is to analyze and manage all projects of CRM and Complaint system, should be the first point of contact for the stakeholders and the developers form the vendor end. identify all risk and prepare risk mitigation strategies and manage all resources efficiently. Strengthen the product support and ensure that correct prioritization is done for the tickets as well as manage the stakeholder's expectations. Should have E2E track of the production, UAT issues, imbibe and implement Scrum avenues for governance and control. Ensure that no issues and CRs are unattended and regular update is provided to stakeholders.
Job Description:
- Hands on knowledge on Life Insurance Business processes and policy life cycle.
- Should be a part of IT team or POC of the functional department who liaise with IT team for any system requirement or Change Request.
- Should have knowledge of VB.NET and SQL, SDLC, Scrum.
- Should have knowledge of Production Support, with an exposure to talk with stakeholder management.
- Should have basic Project management knowledge with exposure to project management tools.
- Should have worked on CRM or understands the flow.
- Good communication skills.
- Should be willing to take initiative and think out of the box.
- Keen to learn and contribute.
- Should be able to handle queries and route it correctly at L1 level.
- Should be able to handle pressure and very demanding stakeholders.
Qualifications
- Manager : 5-9 years post Qualification.
- Should have an excellent production support skill, which should include resource and time management ability.
- Should have the ability to work under pressure and manage stakeholders expectations.
- University degree in Computer Science or equivalent.
-
Manager- IT CRM and Complaints Applications
2 weeks ago
Mumbai, Maharashtra, India Bharti AXA Life Insurance Full timeJob Role: The objective of this role is to analyze and manage all projects of CRM and Complaint system, serving as the first point of contact for stakeholders and developers from the vendor end. This includes identifying all risks, preparing risk mitigation strategies, and efficiently managing all resources. Additionally, strengthening product support and...
-
Manager- IT CRM and Complaints Applications
3 weeks ago
Mumbai, Maharashtra, India Bharti AXA Life Insurance Full timeAbout the Job We are looking for a skilled professional to manage all projects related to CRM and Complaint systems. This role involves being the primary point of contact for stakeholders and developers from vendor companies. The ideal candidate will have in-depth knowledge of life insurance business processes and policy lifecycle, as well as experience...
-
Manager- IT CRM and Complaints Applications
3 weeks ago
Mumbai, Maharashtra, India Bharti AXA Life Insurance Full timeAbout the job Company Description Bharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions. Established in 2006, we are a wholly owned subsidiary of Bharti Life Ventures Private Limited, a prominent business group in India. With over 200 branches across India, we ensure...
-
CRM and Complaints System Lead
1 week ago
Mumbai, Maharashtra, India Bharti AXA Life Insurance Full timeJob DescriptionCompany Overview: Bharti AXA Life Insurance is a leading life insurance provider that values innovation and customer satisfaction. Our organization is committed to delivering high-quality products and services to our customers.Job Role: We are seeking an experienced IT Application Manager - CRM to join our team. The ideal candidate will have a...
-
IT Application Manager
1 week ago
Mumbai, Maharashtra, India Bharti AXA Life Insurance Full timeProject Management RoleAbout the Company: Bharti AXA Life Insurance is a prominent life insurance company that offers a range of innovative products and services. Our organization is committed to providing exceptional customer experiences and value-added solutions.Job Summary: We are seeking an experienced IT Application Manager - CRM to lead all CRM and...
-
crm
23 hours ago
Mumbai, Maharashtra, India White Force Full timeJob Description: Position- CRM Location -Mumbai Qualification - Any GraduatesExperience- Min 1Years (Fresher can also apply)CRM Executive Handling the queries of the customer in the chat or via callHandled customer complaints calmly and professionallyproviding positive solutions to uphold company reputation.Resolved customer complaints via call or by...
-
Senior IT CRM Project Manager
1 week ago
Mumbai, Maharashtra, India Bharti AXA Life Insurance Full timeJob OverviewThe Bharti AXA Life Insurance organization seeks a skilled Senior IT CRM Project Manager to oversee all aspects of CRM and Complaint system projects. This key role involves analyzing project requirements, identifying potential risks, and developing mitigation strategies. As the first point of contact for stakeholders and vendors, the ideal...
-
Complaint Resolution Manager
41 minutes ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeAbout the JobKotak Mahindra Bank is committed to delivering exceptional customer experiences. As a Grievance Redressal Officer, you will play a crucial role in resolving consumer complaints and interacting with senior stakeholders to drive service recovery and improvement initiatives.Key Responsibilities:• Resolving complex consumer complaints in a timely...
-
MS Dynamics 365 CRM Application Specialist
7 days ago
Mumbai, Maharashtra, India Pitch And Hire Recruiters Private Limited Full timeJob Description">Pitch And Hire Recruiters Private Limited is seeking a highly skilled MS Dynamics 365 CRM Developer to join our team. As a key member of our organization, you will be responsible for designing, developing, and implementing Microsoft Dynamics 365 CRM solutions.">About the Position">This role involves hands-on experience with Microsoft...
-
Mumbai, Maharashtra, India myGwork Full timeThis job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job SummaryResponsible for providing adequate and quick resolution to all complaints.Monitoring...
-
Application Manager
3 weeks ago
Mumbai, Maharashtra, India Intellectual Capital HR Consulting Pvt. Ltd. Full timeWe are seeking a highly skilled and experienced Application Manager to oversee andmanage the design, development, implementation, and support of our lendingapplication systems, including CRM and digital journeys for lending products. The idealcandidate should have at least 5+ years of experience in managing applications relatedto Loan Origination System...
-
crm sales
23 hours ago
Mumbai, Maharashtra, India SS Consultancy Services Full timeBuilding and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically.Expanding the customer base by...
-
Customer Complaint Resolution Lead
1 week ago
Mumbai, Maharashtra, India CIEL HR Full timeJob DescriptionCIEL HR is seeking a Customer Complaint Resolution Lead to join our team. As a key member of our customer service department, you will be responsible for resolving customer complaints in a timely and effective manner.About the RoleThis role involves conducting root cause analyses for customer complaints, implementing corrective actions, and...
-
Senior Complaint Resolution Specialist
3 days ago
Mumbai, Maharashtra, India Michael Page Full timeJob DescriptionDevelop and implement strategies to improve customer service standards, policies and procedures.Supervise and lead a team of Customer Service Representatives.Regularly monitor, track and report on complaint handling operations.Collaborate with different departments to resolve customer issues promptly.The Successful Applicant15-20 years of...
-
Manager CRM
2 days ago
Mumbai, Maharashtra, India Smart Source Full timeHiring For Manager (CRM & Loyalty) for Leading QSR BrandLocation : Mumbai , RSCObsess over customers and deep dive into their engagement using available analytical tools and platforms like Cleaver Tap & AppsFlyer.Responsible for driving repeat revenue for the app/Web customers, using Email, SMS, Push notification, marketing automation, customer segmentation...
-
CRM Technical Expert
1 week ago
Mumbai, Maharashtra, India Simple Logic IT Private Limited Full timeJob Overview:Simplify your career journey by joining our team as an Application Support Engineer at Simple Logic IT Private Limited.This role is perfect for individuals who enjoy working with technology, solving complex problems, and delivering outstanding customer experiences.Key Accountabilities:Respond to customer inquiries and provide timely technical...
-
Dynamics 365 CRM Technical Lead
7 days ago
Mumbai, Maharashtra, India Pitch And Hire Recruiters Private Limited Full timeCompany Overview">Pitch And Hire Recruiters Private Limited is a leading recruitment agency specializing in talent acquisition and management services. Our team of experts provides customized solutions to meet the unique needs of our clients.">About the Job">We are looking for a seasoned MS Dynamics 365 CRM developer to join our team. The successful...
-
CRM Head
23 hours ago
Mumbai, Maharashtra, India Michael Page Full timeBe apart of one of the most known Real Estate developer Great work culture About Our Client Our client is a prominent player in the Property and Building & Construction industry in India, boasting a workforce that numbers in the thousands. Job Description Strategy Development: * Develop and implement a comprehensive CRM strategy aligned with...
-
CRM Platform Manager
23 hours ago
Navi Mumbai, Maharashtra, India White Force Full timeJob Description: Job Brief We are currently looking to hire an enthusiastic & driven CRM Manager to join our team and implement improvements to the CRM processes, propose methods to acquire & retain customers and participate in growth campaigns. Responsibilities Analyzing data to inform business development and campaigns Driving CRM initiatives and...
-
Application Support Engineer
1 day ago
Mumbai, Maharashtra, India Simple Logic IT Private Limited Full timeWe Are Hiring – Application Support Engineers Hi Everyone, We are looking for Application Support Engineers for our Seawoods location. Experience in CRM is required Immediate joiners or candidates who can join within 30 days preferred Key Responsibilities: Respond to customer inquiries and provide technical support via phone, email, and chat Diagnose and...