CRM Head
2 weeks ago
About Our Client
Our client is a prominent player in the Property and Building & Construction industry in India, boasting a workforce that numbers in the thousands.
Job Description
Strategy Development:
* Develop and implement a comprehensive CRM strategy aligned with business goals.
* Identify opportunities to improve customer engagement and retention.
* Define customer segmentation and personalization strategies.
2. Team Leadership:
* Lead and manage the CRM team, providing guidance, support, and professional development.
* Foster a collaborative and high-performing team culture.
3. CRM System Management:
* Oversee the selection, implementation, and maintenance of CRM systems.
* Ensure data integrity and accuracy within the CRM system.
* Work with IT and data teams to integrate CRM with other business systems.
4. Customer Insights and Analytic:
* Analyse customer data to identify trends, behaviours, and opportunities.
* Generate insights to inform marketing and sales strategies.
* Develop and monitor key performance indicators (KPIs) to measure CRM effectiveness.Develop and implement CRM strategies to improve customer retention and satisfaction.
The Successful Applicant
A successful Head CRM' should have:
12+ years of overall experience in CRM roles. Open to Mumbai as a location Work from Home Candidate should come with experience dealing with Property and Building & Construction industry.-
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