Application Support Engineer

4 weeks ago


Mumbai, Maharashtra, India Simple Logic IT Private Limited Full time

We Are Hiring – Application Support Engineers Hi Everyone, We are looking for Application Support Engineers for our Seawoods location. Experience in CRM is required Immediate joiners or candidates who can join within 30 days preferred Key Responsibilities: Respond to customer inquiries and provide technical support via phone, email, and chat Diagnose and resolve basic application issues Document and track issues in the ticketing system Escalate complex problems to L2 support teams Follow up with customers to ensure issue resolution Maintain technical documentation and service catalog Contribute to team meetings and knowledge sharing Required Skills: Basic knowledge of application support & troubleshooting Familiarity with SQL and database queries Experience with ticketing systems (Jira, ServiceNow) Proficiency in remote desktop tools Understanding of IT concepts & terminology Support Responsibilities: Incident Logging & Management Basic Troubleshooting Escalation Handling Monitoring & Reporting Customer Service Service Desk Responsibilities SLA Management Audit Support & Remediation Interested? Connect with our HR Bharti Pawar Send your resume to bharti.pawar@simplelogic.in WhatsApp: 8655751147



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