Senior Manager

3 weeks ago

Patna, Bihar, India Nest Education Full time
Job Description

- Key Responsibilities:
- Operational Strategy Analysis & Development:
- Analyze current business practices and assess operational efficiency.
- Identify different operational strategies being used within the company.
- Work with the team to develop the current operational strategy using the most recent technologies to improve processes.
- Coordinate with the operations manager to take necessary steps based on brainstorming and research.
- Operational Optimization:
- Optimize operations across various departments of the company to ensure efficiency.
- Fit operational strategies with the company's culture and values, ensuring alignment with business goals.
- Implement and monitor the strategy across departments to ensure it is working effectively.
- Strategy Implementation & Supervision:
- Implement operational strategies in different departments, ensuring smooth transition and minimal disruption.
- Supervise the strategy implementation, ensuring that all employees follow the company's operational guidelines and processes.
- Regularly monitor performance to ensure that strategies are delivering the desired results.
- Customer Service & Team Training:
- In a customer service-driven company, the Deputy Operations Manager will collaborate with the team to ensure clients receive high-quality service.
- Offer required training and courses to the team to improve communication and customer interaction.
- Work closely with the customer service team to ensure that customer issues are handled correctly and promptly.
- Project Management & Logistics Operations:
- Monitor ongoing projects to ensure they are following the right operational processes and are aligned with the overall strategy.
- Check logistics operations to make sure that all logistics processes are optimized and operating smoothly.
- Ensure that any operational issues related to logistics or projects are addressed immediately.
- Problem Solving & Continuous Improvement:
- Solve operational challenges and issues as they arise, ensuring that operational strategies are implemented effectively.
- Continuously seek opportunities for improvement in operations and make adjustments as necessary.
- Work on improving the overall operational performance through regular evaluations and adaptations to strategies.
- Team Coordination & Communication:
- Regularly communicate company strategies and regulations to employees, ensuring that everyone understands and follows the operation process.
- Lead meetings and training sessions to ensure the team stays updated on the company's goals and operational strategies.
- Reporting & Updates:
- Issue weekly and monthly reports to the operations manager, providing updates on the operational strategies and any challenges faced.
- Track key performance metrics (KPIs) and present data-driven insights to help improve operational efficiency.
- Qualifications & Skills:
- Education: Bachelor's degree in Business Administration, Operations Management, or related field. MBA or equivalent is preferred.
- Experience:
- 3+ years of experience in operations management, with at least 2 years in a leadership role.
- Proven experience in operational strategy development, process optimization, and team management.
- Background in customer service operations and logistics management is a plus.

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