Training And Quality Manager

4 weeks ago

Delhi, Delhi, India VCATCH Full time

Company OverviewVCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in the BPO industry We have enhanced our services towards various other industries such as Ed-tech e-commerce FMCG aggregators and real-estate builders With state-of-the-art technology and infrastructure we provide cost-effective call center services in Bangalore helping you experience growth in ROI VCATCH has 51-200 employees and is headquartered in Bangalore Visit us at Job OverviewWe are looking for a Training and Quality Manager at VCATCH This is a full-time contract position located in Delhi New Delhi The ideal candidate should have 1 to 3 years of work experience and will hold a junior position within our company The role focuses on ensuring high-quality training and operational standards Qualifications and Skills Minimum of 1 year and maximum of 3 years work experience in a relevant field Expertise in debt collection with a focus on unsecured loans Field collection experience to enforce compliance and enhance training programs Exceptional communication skills to effectively manage training sessions and quality assessments Ability to join immediately to meet urgent needs of the organization Proficiency in Microsoft Excel for data analysis and reporting Strong negotiation skills for handling different scenarios in training and quality management Experience in loan settlement processes to provide insightful training modules DRA certified is a plus Roles and Responsibilities Design and implement training programs for new hires and existing staff to enhance performance and adherence to company standards Monitor quality metrics and generate reports to ensure compliance with Six-Sigma standards Conduct regular quality checks and audits to maintain high-quality service delivery Collaborate with different departments to identify training needs and develop relevant content Provide ongoing coaching and feedback to enhance the skills of team members Manage the quality assurance team and align their activities with business objectives Develop and update training materials to ensure they are current and effective Handle customer complaints and issues swiftly to maintain high customer satisfaction levels

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