
Associate Quality Manager
8 hours ago
Job Profile
Provide clear execution leadership as a part of service delivery team for the development of an environment focused on Quality standards. Develop quality-process links with customers and service delivery team in line with the WAISL's Integrated Management System (including but not limited to: ISO 9001, ISO 27001, ISO 20000, ISO 22301 Standards & CMMI-Dev & Svc Model).
Implement Quality Assurance Plans, conduct quality training & CSAT and Implement ITIL processes and oversee continued compliance and embedding across the business.
Responsible for maintaining relationships with customers and suppliers to maximize Quality of Service Delivery, profit potential and ensure efficiency. Manage the audit program as well as supplier development and improvement and play a key role in ensuring quality in project deliveries.
Work proactively with all Service Delivery heads, Cyber Security Teams, Operations Teams, Applications & System engineering Teams, Managers, Supervisors and Employees, to maintain a program of continual improvement within their areas of responsibility. Lead the team to achieve quality targets for customers and business goals.
Educational Qualifications:
Bachelors in TQM / B. Stat / B. Tech from a Premier Institute. Certified PMP, Six Sigma Green Belt & CMMI Associate is preferred.
Quality Certifications (Preferred to have Lead Auditor for ISO 9001 / 27001 & DESIRABLE KNOWLEDGE & SKILLS
10+ Years of experience as Quality & Process Excellence practitioner with at least 5 years in IT Quality Operations involving Customer Support, Service Request Management, Team Management, Project Management.
Experience in CMMI-Dev & Svc L 3/5 assessment life cycle
Sound Knowledge of Quality Management Processes, Software Development Lifecycle (SDLC), Agile, waterfall and ITIL best practices.
Strong insights about Quality Measurement Framework & Metrics
Experience in IT Organization is preferred.
Strong functional knowledge of Six Sigma, Statistical tools like Minitab, Quality & Process re-engineering.
Excellent leadership and interpersonal skills.
Ability to manage a variety of cross-functional team members.
Excellent written, verbal and presentation skills.
Competent in problem solving, team building, planning and decision making.
Excellent in preparing documents & process workflows & roadmaps.
Should be familiar with IT technical design documents & architecture.
Note : 'CMMI L5 implementation exposure', ISO 9001, ISO 27001, ISO 20000, ISO 22301, Service Delivery Excellence, Knowledge of Statistical Tools like Minitab, Trainings on CMMI/Information Security/Process Optimization/ISOs/Inductions etc.
-
Associate Quality Assurance Engineer
3 weeks ago
Delhi, Delhi, India Techolution Full timeAbout the jobTecholution is seeking a passionate Associate Quality Assurance Engineer to join our QA team. You will play a key role in building and executing automated test scripts, ensuring the delivery of high-quality products. This internship offers hands-on experience with automation frameworks, exposure to cutting-edge tools, and collaboration within a...
-
Management Associate Interns
15 hours ago
Delhi, Delhi, India Metvy Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout Metvy (Incubated at IIM Bangalore NSRCEL)At Metvy, we are building the future of skill development through a learning ecosystem powered by Cohort Based Courses. Backed & funded by marquee angels associated with leading brands like Google, Facebook, YouTube & PwC, we have successfully up-skilled over 5000+ youngsters from top institutions in India. Our...
-
Quality Assurance Manager
3 weeks ago
Delhi, Delhi, India Ferguson Full timeAbout FergusonFerguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market We help make our customers complex projects simple successful and sustainable by providing expertise and a wide range of products and services from plumbing HVAC appliances and...
-
Associate Brand Manager
4 weeks ago
Delhi, Delhi, India Hudle Full timeAssociate Brand ManagerAbout the job:Experience: 3+ Years.Hudle up We're looking for an Associate Brand Manager to join our team, both at work and at play About CoPlay: CoPlay ( powered by Hudle ) is a community-first brand that operates 40+ premium sports facilities across the country. We want to build the biggest and most loved sports community brand and...
-
Associate Manager
4 days ago
Delhi, Delhi, India Provana Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionProvana is a highly specialized knowledge process management company that delivers a perfect blend of technology and human-enabled solutions to the credit and collections, legal processing, and revenue cycle management sectors. We prioritize process, performance, and profit, driving sustained success across our clients. Our client-centric...
-
Business Associate Manager
3 weeks ago
Delhi, Delhi, India Tata AIA Life Insurance Full timeJob DescriptionRole & responsibilities- Recruit Business Associate and advisors- Coordinate for the regulatory trainings- Manage daily, weekly and monthly choreography- Conduct daily, weekly and monthly Business Associate meetings- Income and Goal setting exercise for the month- Joint field work along with business associates and advisors to source insurance...
-
Associate
2 weeks ago
Delhi, Delhi, India Acara Law LLP Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionAcara Law LLP is a boutique litigation law firm based in New Delhi, specializing in commercial regulatory litigation, infrastructure and energy laws, and a range of other legal areas. We collaborate with external counsel and associate law firms to provide comprehensive legal services. Our team represents and advises clients in high-stakes...
-
Senior associate quality
2 weeks ago
Delhi, Delhi, India FOX I VISION Screening Services Pvt. Ltd. Full timeCompany DescriptionFox I Vision Screening Services Pvt. Ltd. is a dynamic screening company based in India, established in 2009. Certified with ISO 9001:2015, ISO 27001:2013, NASSCOM, and APDI, we provide customized screening solutions to over 50 clients in industries such as Life & Health Insurance, MNCs, BPOs, and Hotels. Our services include background...
-
Senior Associate Quality
4 weeks ago
Delhi, Delhi, India FOX I VISION Screening Services Pvt. Ltd. Full timeCompany Description Fox I Vision Screening Services Pvt. Ltd. is a dynamic screening company based in India, established in 2009. Certified with ISO 9001:2015, ISO 27001:2013, NASSCOM, and APDI, we provide customized screening solutions to over 50 clients in industries such as Life & Health Insurance, MNCs, BPOs, and Hotels. Our services include background...
-
Senior Associate Quality
3 weeks ago
Delhi, Delhi, India FOX I VISION Screening Services Pvt. Ltd. Full timeCompany DescriptionFox I Vision Screening Services Pvt. Ltd. is a dynamic screening company based in India, established in 2009. Certified with ISO 9001:2015, ISO 27001:2013, NASSCOM, and APDI, we provide customized screening solutions to over 50 clients in industries such as Life & Health Insurance, MNCs, BPOs, and Hotels. Our services include background...