Servicenow Business Analyst
4 days ago
About the Role We are looking for a highly capable ServiceNow Business Analyst to lead requirements gathering process analysis and functional design for complex workflow automation initiatives This role will serve as the primary bridge between business stakeholders architects and the ServiceNow development team ensuring clear translation of business needs into scalable production-ready solutions The candidate will take full ownership of ongoing initiatives and drive end-to-end delivery across design development testing and rollout Key Responsibilities Business Analysis Process Design Lead discovery workshops with cross-functional stakeholders to understand business goals current pain points and workflow expectations Document detailed business process flows including entry exit criteria triggers notifications SLAs and escalation matrices Translate complex business requirements into clear functional specifications and user stories with acceptance criteria Identify automation opportunities and propose optimized workflow solutions aligned to ServiceNow best practices ServiceNow Functional Expertise Work closely with ServiceNow architects and developers to design solutions across modules such as Flows Case Management Approvals Forms Integrations and Orchestration Validate feasibility of requirements within the platform and recommend alternative approaches when needed Perform functional testing UAT support and release readiness assessments Program Stakeholder Management Act as the central point of contact for all requirements updates and issue resolution Coordinate with global stakeholders product engineering operations compliance and leadership teams Maintain project documentation RAID logs and decision registers Communicate progress timelines and risks proactively to leadership Operational Ownership Ensure workflows meet enterprise standards for security compliance and auditability Support change management training material preparation and end-user enablement Monitor post-launch performance and drive continuous improvements Requirements Required Skills Experience 5-8 years of professional experience with at least 3 years dedicated to ServiceNow workflow case management projects Strong understanding of ServiceNow data models Flow Designer business rules integrations and platform governance Proven ability to create business process maps BPMN functional specs and user stories Experience with large-scale enterprise programs preferably in technology or cloud domains Excellent communication stakeholder management and documentation skills Ability to work in fast-paced ambiguous environments and convert open-ended ideas into structured deliverables Educational Requirements Bachelor s degree in Information Technology Computer Science Engineering or a related field is required Master s degree MBA is a plus but not mandatory Preferred ServiceNow Certified Business Analyst CSA Certified System Administrator or other relevant ServiceNow certifications Certifications in Business Process Management BPMN or Agile Scrum frameworks
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