ServiceNow Business Analyst

4 days ago

Hyderabad Telangana India, Telangana Providence India Full time

Job Responsibilities

Experience 5-9 years


Responsibilities

  • Minimum 5 years of experience working as Business Analyst/ BSA on any one of ITSM, ITOM, SPM, EA(APM) modules in ServiceNow
  • Must have exposure to end to end ITOM(Discovery, Service Mapping, CSDM, Event Management) implementations and well versed with ITOM functionalities.
  • Work with business and IT stakeholders to gather requirements.
  • Familiar won ServiceNow upgrades, Platform performance.
  • Analyze business problems to design and document solutions up front with technical and creative teams
  • During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall Catalog framework.
  • Document full requirements, including form layout, fields, and workflows.
  • Well versed with Agile deliverables of stories, epics, features etc.
  • Expertise in managing product backlogs and reporting
  • Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements.
  • Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
  • Keeps stakeholders informed on request status and timelines.
  • Assist with the development and delivery of end user training.
  • Perform business analyst activities related to the continued growth of the ServiceNow platform, including the deployment of additional modules and functionality.

Skills

  • Establishes and communicates the project mission and objectives to all stakeholders
  • Significant experience working with ServiceNow applications
  • Collaborate with other teams and pillars on ITSM, ITOM, EA and SPM modules
  • Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
  • Effective prioritization, negotiation skills and high energy
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level).
  • Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
  • Strong analytical and problem-solving skills
  • Knowledge on agile methodology.

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