Pricing Helpdesk Analyst

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Handling queries from various requestors to investigate and resolve. 
• Serve as a Trusted Deal Coach to the Sales Organisation 
• Establish strong partnership with the Sales, BU, Finance, Legal and other functional teams on the day to day aspects of deal process 
• Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimize deal structure and accelerate deal velocity 
• Complete SOP documentation of various processes / scenarios Collaborate with other teams to obtain query responses within defined SLAs 
• Identify and diagnose issue category, and support problem resolution
• Monitor issues from start till resolution and escalate if needed to resolve. 

To be successful in this role you have:

• In order to be successful in this role, we need someone who has 2-5 years of proven experience in Sales Operations and/or Deal Management functions in Cloud, SaaS and subscription business Experience with CRM and CPQ systems 
• Ability to meet tight deadlines and balance competing priorities 
• Be creative and solution oriented. Experience in quoting tool is a plus 
• Strong knowledge of Microsoft tools Experience in ServiceNow workflow is a plus 
• Team Player with positive attitude ready to work in a fast-paced environment Excellent analytical and problem-solving skills with ability to drive conflict resolution
• Excellent interpersonal, written and verbal communication
• Ability to work in an aggressive, fast paced environment managing multiple priorities Must be hands-on with solid attention detail 

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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