Support Engineer, Maple

8 hours ago

Bangalore Karnataka, India Amazon Full time

DESCRIPTIONThe Amazon Payments supports multiple payment products and processes millions of transactions every day across numerous countries and payment methods Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually and use our products on and off Amazon We build systems that provide various payments features and process payments at an unprecedented scale with accuracy speed and mission-critical availability We innovate to improve customer experience across the globe with support for currency choice pay using installments pay with reward points in-store payments pay on delivery credit and debit payments seller disbursements gift cards and many new exciting and challenging ideas are in the works If you are excited about the opportunity to learn and work on large scale distributed systems enjoy trouble shooting and solving complex problems consider the opportunities at the Bangalore center Come challenge yourself in our team-oriented atmosphere and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform Key job responsibilities Demonstrate extensive technical knowledge spanning front-end UIs back-end systems and everything in between Develop deep expertise in one or more services becoming a go-to resource for your peers Identify create and communicate support processes that can be leveraged across teams Exhibit a strong customer obsession mindset always prioritizing the needs and satisfaction of customers Proactively assist other teams within department leveraging your broad technical understanding Continuously look for ways to improve services procedures documentation and tools Drive issues to root cause even if it requires reading and analyzing complex service code Develop tools and automation to improve operational efficiencies Lead small support projects ensuring timely delivery of right solutions Demonstrate resilience and composure when navigating difficult situations Actively mentor and develop more junior members of support team BASIC QUALIFICATIONS- 2 years of software development or 2 years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in Unix - Project management skills to lead small-scale support initiatives - Proactively assist other teams within department leveraging your broad technical understanding - Continuously look for ways to improve services procedures documentation and tools - Exhibit a strong customer obsession mindset always prioritizing the needs and satisfaction of customersPREFERRED QUALIFICATIONS- Experience working in an agile fast-paced environment - Familiarity with cloud technologies AWS and infrastructure - Understanding of software development lifecycle and principles - Demonstrated mentorship and coaching abilities to help develop more junior team members - Exposure to incident response and site reliability engineering practices

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