Technical Support Engineer

Requisition 16630Our Mission Powering Innovation That Drives Human AdvancementWhen visionary companies need to know how their world-changing ideas will perform they close the gap between design and reality with Ansys simulation For more than 50 years Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation From sustainable transportation to advanced semiconductors from satellite systems to life-saving medical devices the next great leaps in human advancement will be powered by Ansys Innovate With Ansys Power Your Career Summary Role PurposeJoin the Ansys Customer Excellence ACE team to support our customers in a new and innovative way The landscape of customer support and learning experience is fast changing and you will be at the forefront of this change focusing on developing and deploying solutions for our customers The ACE team is in continuous pursuit of operating with utmost efficiency and identifies AI as one of the new paradigm shifts In this role you will use your engineering knowledge and the power of GenAI to streamline and accelerate AI transformation of technical support and learning and development within the ACE team You will be a part of our positive dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers advancing your knowledge experience and impact on the success of our customers and Ansys Key Duties and ResponsibilitiesApply engineering expertise and knowledge of simulation techniques to develop knowledge data related to Ansys Electronics products that can be consumed by Large Language Models LLMs Identify gaps in existing knowledge and work with multiple subject matter experts to fill these gaps Work with internal external databases to develop data pipelines for developing AI models Develop technical expertise in both Ansys Electronics products and state-of-the-art GenAI technologies that are appropriate for technical support learning and development Follow legal and enterprise level data governance policies while handling any data Fully document all data workflows developed towards AI powered applications and present them to the Data audit teams Participate in other strategic team and company initiatives as needed Be agile and open to new responsibilities This is a very fast paced role requiring a try often fail fast kind of mindset Minimum Education Certification Requirements and ExperienceBachelor s degree in Electrical Engineering or related field Required minimum years of professional experience in an engineering software environment BS 0 Demonstrated use of relevant Ansys software or knowledge of other commercial CAE CAD EDA PLM software packages Logical problem-solving strong interpersonal and communication skills fluent in writing and speaking English Strong organizational and time management skills possesses a sense of urgency Preferred Qualifications and SkillsPreferred education and years of professional experience in an engineering software environment MS 0 Knowledge of the use of Ansys Electronics products such as HFSS Maxwell or other commercial or in-house thermal simulation codes is a plus Proficiency in Python scripting and knowledge of the basics of machine learning would be a plus Ability to work independently with minimal supervision as well as with others in a diverse team environment Demonstrated ability to manage multiple projects and to communicate effectively Ability to travel domestically up to 10 of the time At Ansys we know that changing the world takes vision skill and each other We fuel new ideas build relationships and help each other realize our greatest potential We are ONE Ansys We operate on three key components our commitments to stakeholders our values that guide how we work together and our actions to deliver results As ONE Ansys we are powering innovation that drives human advancementOur Commitments Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values Adaptability Be open welcome what s next Courage Be courageous move forward passionately Generosity Be generous share listen serve Authenticity Be you make us stronger Our Actions We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results VALUES IN ACTIONAnsys is committed to powering the people who power human advancement We believe in creating and nurturing a workplace that supports and welcomes people of all backgrounds encouraging them to bring their talents and experience to a workplace where they are valued and can thrive Our culture is grounded in our four core values of adaptability courage generosity and authenticity Through our behaviors and actions these values foster higher team performance and greater innovation for our customers We re proud to offer programs available to all employees to further impact innovation and business outcomes such as employee networks and learning communities that inform solutions for our globally minded customer base WELCOME WHAT S NEXT IN YOUR CAREER AT ANSYSAt Ansys you will find yourself among the sharpest minds and most visionary leaders across the globe Collectively we strive to change the world with innovative technology and transformational solutions With a prestigious reputation in working with well-known world-class companies standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on Our team is passionate about pushing the limits of world-class simulation technology empowering our customers to turn their design concepts into successful innovative products faster and at a lower cost Ready to feel inspired Check out some of our recent customer stories and At Ansys it s about the learning the discovery and the collaboration It s about the what s next as much as the mission accomplished And it s about the melding of disciplined intellect with strategic direction and results that have can and do impact real people in real ways All this is forged within a working environment built on respect autonomy and ethics CREATING A PLACE WE RE PROUD TO BE Ansys is an S P 500 company and a member of the NASDAQ-100 We are proud to have been recognized for the following more recent awards although our list goes on Newsweek s Most Loved Workplace globally and in the U S Gold Stevie Award Winner America s Most Responsible Companies Fast Company World Changing Ideas Great Place to Work Certified China Greece France India Japan Korea Spain Sweden Taiwan and U K For more information please visit us at www ansys comAnsys is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other protected characteristics Ansys does not accept unsolicited referrals for vacancies and any unsolicited referral will become the property of Ansys Upon hire no fee will be owed to the agency person or entity