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Digital Transformation Consultant

4 weeks ago

Gurgaon, Haryana, India WNS Holdings Full time
Job Description

- Process and Technology Consulting for BFS clients to transform their current operations using key technology levers like RPA , BPM, Analytics , Artificial Intelligence and ML and custom solutions.
- Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact based, and disciplined methodology to influence Business Outcomes of BFS clients.
- Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping.
- Experience in front-line business consulting, presales support, crafting solutions, responding to RFXs and delivering presentations to management teams as part of service provider organizations
- Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience.
- Interact with clients, perform data analysis, assess processes and systems, and make recommendations on client initiatives.
- Build and manage project plans, create and run project portfolio management efforts, and work to become a trusted advisor to senior-level client staff
- Work cross functionally with sales, transition, operations, service and back office functions to improve processes throughout the business.
- Inform, influence, negotiate & persuade internal/external stakeholders in relation to digital transformation initiatives

Desired Skills and Experience:

- 7-10 years of experience with a major consulting firm or 7 years of experience in a corporate role delivering strategy and operations projects for BFS clients with an emphasis in business transformation at the intersection of new operating models and new digital technologies
- Expert at Lean/Sigma, Process reengineering and Customer Journey mapping
- Well versed with newer solutions like RPA, BPM, Analytics, Artificial Intelligence, Chatbots, etc.
- Proficient in MS-Excel (VBA), PowerPoint and Data Visualization Tools such as Tableau, Power BI etc.
- Excellent program management skills including developing project plans, resourcing and budgeting projects, and managing a disciplined execution methodology with both internal (direct) and external (indirect) team members.
- Ability to analyze financial and operational data and synthesize findings in common business language.
- Good Domain understanding is desirable
- Ability to work with leaders in a matrix organization
- Excellent business writing and presentation & communication skills.
- Superior organization skills with the ability and desire to balance multiple projects of varying complexity at the same time.
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