Sr Cisco collaboration Engineer

2 days ago

India Innovatia Technical Services Inc. Full time

Job Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. The Sr. Cisco Solutions Engineer supports implementation, configuration, and operations of Cisco UC and Collaboration solutions, focusing on day-to-day support and solution enhancements. The role requires continuous learning of collaboration technologies. Key Responsibilities - Assist in deploying and configuring Cisco UC and Collaboration solutions, including on-premises CUCM, Unity Connection, and other UC adjuncts as well as hosted/cloud solutions such as Webex Calling and Webex DI. - Support integrations with gateways, endpoints, and voicemail systems. - Configure E911 integrations - Provide Level 2/3 technical support for collaboration environments. - Troubleshoot issues involving call routing, SIP trunks, and user configurations. - Escalate issues appropriately to senior teams or vendors. - Manage dial plans, provisioning, call routing, and device registrations. - Monitor system health and call quality metrics. - Maintain technical documentation and SOPs. - Prepare usage and performance reports. - Support implementation and migration projects. - Collaborate with internal teams and external providers. Required Skills & Experience - Hands-on experience with CUCM, Webex Calling, Webex Control Hub, and Cisco Unity Connection. - Knowledge of VoIP protocols (SIP, H.323, RTP). - Experience with Cisco gateways (CUBE, SRST) and PSTN connectivity. - Understanding of network fundamentals (TCP/IP, QoS, VLANs, firewalls). - Familiarity with IM&P, Jabber, Webex Contact Center, or UCCX. - Exposure to UC platforms such as Microsoft Teams or Zoom is an added advantage. Qualifications - Bachelor's degree in computer science, Engineering, or equivalent practical experience. - CCNA Collaboration or progress toward CCNP Collaboration preferred. - 24 years of experience supporting Cisco UC or Collaboration platforms. Soft Skills - Strong communication and analytical troubleshooting skills. - Ability to follow procedures and collaborate in cross-functional environments. - Self-motivated with willingness to learn new collaboration technologies. - Strong attention to detail and time management. Benefits at Innovatia - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off - Ample growth and learning opportunities. - Remote work opportunities - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

  • Cisco Collaboration Engineer

    4 weeks ago

    Bengaluru, India Black Box Full time

    Job Description We have openings for Sr Cisco Collaboration Engineer professionals at Bangalore location. Total Experience: 6+ yrs Role: Cisco Collaboration Engineer Work Location: Bangalore (Manyata Tech park) Mode of Work: 5 Days Working from Office Salary: Case to case basis Company Profile: Black Box is a Global Solution Integrator delivering technology...

  • Content Business Operations Analyst- Collaboration

    3 days ago

    Bengaluru, India Cisco Full time

    Job Description Meet The Team: Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy The Business Entity: GPRS's Partner Performance and Experience GPRS's Partner Performance and Experience is a distributed team with very dedicated individuals located in every region of the world. Our strength is our...

  • Technical writer for Cisco Tech Comms

    3 days ago

    Bengaluru, India Cisco Full time

    Job Description Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Creates, develops, plans, writes, and edits technical, multi-media, product user, and/or developer content;...

  • Cisco Collaboration Specialist

    1 week ago

    Bengaluru, India Innovatia Full time

    Job Description Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300...

  • Senior Analyst of Pricing Analytics

    5 days ago

    Bengaluru, India Cisco Full time

    Job Description Meet the Team Join Cisco's Pricing and Strategy teaman essential part of our Product Organizationwhere innovation meets impact. We develop pricing strategies, drive monetization initiatives, and optimize pricing models to enable Cisco's platformization strategy, accelerate AI-driven offerings, and unlock cross-sell and upsell potential across...

  • Solutions Engineer

    3 days ago

    Delhi, India Cisco Full time

    Job Description Meet the Team Join our multifaceted Public Sector System Engineering team, where you'll help build and implement innovative communication and application solutions for India's State government departments. You'll work with a hard-working, customer-focused team that transforms creative ideas into impactful, real-world solutions, all while...

  • Solution Engineer

    3 days ago

    Mumbai, India Cisco Full time

    Job Description Meet the Team Join a dynamic, customer-focused group of Solutions Engineers who are dedicated to helping enterprise and commercial customers across India accelerate their business growth in a secure and scalable way. Our team thrives on collaboration, technical innovation, and making a real impact for our clients. Together, we bring deep...

  • Dashboard Software Engineer

    2 hours ago

    Bengaluru, India Cisco Full time

    Job Description Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Meet The Team Cisco Wireless, a division of Cisco Networking, is a cloud and on-prem managed IT company and...

  • Network Escalation Engineer

    2 hours ago

    Bengaluru, India Cisco Full time

    Job Description Meet the Team This is an excellent opportunity to bring your talents to the group that develop solutions in Cisco's routing and cloud technologies for the largest web scalers and service providers of the world. This dynamic team develops and supports communication networks and actively engages with all teams across Cisco to leverage...

  • Solutions Engineer

    5 days ago

    Mumbai, India Cisco Full time

    Job Description Meet the Team The India BFSI team is a truly vibrant organization that covers the diverse set of customers in Enterprise segment. The team closely works with large Banking & Financial customers including few of the TOP 100 APJC customers for Cisco, strategic partners and engineering teams to build solutions around emerging technologies like...