Customer Support

3 weeks ago

India PropertyLoop Full time

Job Title: Customer Support & Admin Specialist Location: Remote (India-based preferred) Hours: Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm Company: PropertyLoop.co.uk Salary: Competitive | Based on Experience About the Role We’re PropertyLoop.co.uk, one of London’s fastest-growing PropTech platforms, revolutionising the way people rent, buy, and sell homes. We’re looking for an exceptional Customer Support & Admin Specialist to join our fully remote team. This is not a call centre role — it’s high-level, hands-on support across our lettings and sales operations. You’ll handle complex queries, support estate agents and clients, manage contracts, and own high volumes of admin tasks. If you're detail-obsessed, a fast thinker, and thrive under pressure — we want you. Key Responsibilities - Respond to customer enquiries (email, live chat, phone, tickets) with speed and professionalism - Manage tenancy and sales progress: contracts, payments, documentation, and compliance checks - Liaise with landlords, tenants, agents, buyers and sellers — all with calm, clarity, and care - Troubleshoot issues around maintenance, arrears, legal terms, and customer onboarding - Keep workflows up-to-date across platforms like Excel, Stripe, HubSpot, and internal CRMs Who We’re Looking For - Fluent in English (spoken and written) with impeccable grammar and tone - Highly organised, proactive, and capable of handling a heavy admin workload - Emotionally intelligent — calm under pressure, solution-oriented, and a clear communicator - Tech-savvy — fast typing and confident navigating digital tools and CRMs - Strong grasp of contracts, legal terms, or property workflows (a big plus) - Remote setup ready: fast internet, noise-free space, webcam, and noise-cancelling headset What You’ll Get - Full training and daily support - Opportunity to grow within a fast-scaling UK tech company - Work with a sharp, mission-driven team - Real ownership and career progression This Role Is Not For You If: - You struggle with admin-heavy roles or multi-tasking - You’re looking for a relaxed, low-volume support job - You cannot commit to UK hours or weekend shifts

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