Workplace Facilities Lead

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Workplace Facilities Lead - PAN India Work Dynamics Reporting to the Senior Director Operations - IFM the Workplace Facilities Lead will play a critical role in supporting the day-to-day management of our extensive portfolio spanning over 300 retail branches and over 5 major offices across a few clusters in India This position will take ownership of operational execution escalation management compliance and reporting functions Besides taking care of operational responsibilities to also focus on certain strategic initiatives and program across the whole pan India portfolio Overall Key Strategic Responsibilities Strategic Leadership Provide input to comprehensive IFM strategies aligned with organizational objectives for a geographically dispersed portfolio Manage a diverse range of facilities from retail branches to large office campuses across India Lead and mentor a large geographically distributed team of facilities management and technical professionals Oversee performance financial management staff planning and talent management vendor strategies and overall responsible for performance to client Support in regional initiatives and program Technology and Innovation Actively look into the integration of generative AI and advanced technologies to manage a large distributed facilities network efficiently Explore smart building solutions across major offices and adapt technologies for smaller retail branches to optimize energy usage space utilization and maintenance schedules Leverage data analytics to drive informed decision-making and predictive maintenance across the entire portfolio Sustainability Initiatives Develop and implement scalable sustainability strategies to reduce the environmental impact across all facilities Ensure compliance with local and international environmental regulations for diverse facility types User Experience Enhancement Collaborate with relevant departments to create consistent high-quality workplace environments that foster productivity wellbeing and satisfaction across all facility types Implement and manage systems for gathering and acting on user feedback regarding facilities tailored for both office and retail environments Ensure that workplace design and amenities align with evolving needs and expectations of diverse user groups Key Responsibilities for clusters under direct ownership Operational Management Execution Serve as the first point of escalation for operational issues across the diverse facility portfolio Implement and maintain standardized IFM processes across retail branches and office facilities Monitor daily operations and ensure service delivery meets established KPIs and client expectations Coordinate with site teams to address operational challenges and ensure business continuity Compliance Audit Management Lead preparation and response for all internal and external audits across the portfolio Ensure strict compliance with client s minimum audit standards and regulatory requirements Conduct regular compliance reviews and implement corrective actions Maintain comprehensive documentation for audit readiness Work closely with legal and compliance teams to stay current on regulatory changes Energy Sustainability Reporting Oversee energy consumption tracking and reporting across all facilities as part of regional tracking and reporting Work with team to identify energy efficiency opportunities and recommendations Support implementation of sustainability measures across the portfolio Monitor progress toward sustainability goals and report on achievements Budget and Financial Management Develop and manage the IFM budget for the portfolio in charge balancing the needs of diverse facility types Identify and implement cost-saving measures without compromising service quality across the network Provide regular financial reports and analysis to senior management including performance metrics for different facility categories Data Analytics Reporting Collect organize and analyze operational data from across the facility network Support insights on dashboards for presentation to clients Identify trends and patterns to inform predictive maintenance strategies Generate regular performance reports for various stakeholders Support data-driven decision-making through insightful analytics Vendor Coordination Assist in managing day-to-day relationships with service providers across India Monitor vendor performance against SLAs and escalate issues as needed Conduct regular vendor performance reviews and provide feedback Support in vendor negotiations and contract management Ensure vendor compliance with operational and safety standards Team Leadership Development Directly manage operational supervisors and coordinators across different regions Provide mentorship and technical guidance to site-based teams Identify training needs and coordinate skill development initiatives Assist in talent assessment and succession planning Ensure teams are equipped to deliver consistent service across all locations Qualifications Education and Experience Bachelor s degree in Facilities Management Engineering Operations Management or related field 8-10 years of experience in facilities management operations with at least 3 years in a senior supervisory role Experience managing operations across multiple sites preferably in retail and commercial office environments Demonstrated experience in compliance management audits and regulatory reporting Proven track record in energy management and sustainability reporting Skills and Competencies Strong understanding of IFM operations maintenance systems and industry best practices Proficient in data analysis and performance reporting Experience with CAFM systems BMS and other facilities management technologies Knowledge of energy efficiency standards and sustainability practices Excellent problem-solving abilities with a solutions-oriented approach Strong prject management skills with ability to handle multiple priorities Excellent stakeholder management and communication skills Understanding of financial principles as they relate to facilities operations Personal Attributes Detail-oriented with exceptional organizational abilities Proactive and responsible Location On-site -Mumbai MH Scheduled Weekly Hours 48 Job Tags If this job description resonates with you we encourage you to apply even if you don t meet all the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL