Workplace Regional Lead

2 weeks ago

Mumbai, India Jones Lang Lasalle Property Consultants Full time

Job Description Roles and Responsibilities: Client & Stakeholder Engagement - Serve as a key point of contact for client and occupant services, maintaining consistent high-quality delivery and satisfaction. - Ensure compliance with contractual terms, SLAs, KPIs, and incorporate client feedback into service improvements. - Support site leads in client interactions and escalations. Operations & Facilities Management - Lead day-to-day operations across multiple facilities in the region, ensuring smooth delivery of soft and hard services. - Implement Clear Deck policy, lost property management, workplace resets, and after-hours checks. - Conduct root cause analysis and resolve issues proactively; maintain accurate documentation and reporting on SharePoint. - Monitor compliance with safety procedures, risk assessments, and maintenance protocols. Vendor & Contract Management - Manage subcontractor contracts, performance assessments, and ensure service levels are met or exceeded. - Develop SLAs, participate in RFPs, procurement processes, and vendor negotiations. - Evaluate vendor staffing and training effectiveness. Budget & Cost Control - Develop and track OPEX/CAPEX budgets; identify savings opportunities and ensure cost optimization. - Liaise with client finance team for billing, invoicing, and reconciliation processes. - Ensure compliance with statutory regulations, including minimum wage and audit requirements. Team Leadership & Training - Supervise and mentor site-level JLL team; oversee performance reviews, hiring, and training needs. - Drive a service excellence culture through coaching and feedback. - Provide inputs to JLL HR and operational leadership for training plans. Compliance & Risk Management - Lead emergency preparedness and participate in business continuity planning. - Ensure audit-readiness and zero downtime in facility operations. - Coordinate structured reviews of risk assessments, mitigation plans, and health & safety compliance. Job Requirements: - 68 years experience in facility or hospitality management. - Excellent communication, conflict resolution, and client-facing skills. - Strong analytical and organizational skills; ability to manage multiple priorities. - A bachelor's degree (in FM, Engineering, Business, or similar) is preferred but not mandatory.

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