Customer Support Associate
4 weeks ago
KG Invicta Services (KGiS) is Hiring Position: Customer Support Associate - Tamil and Malayalam Voice ProcessProcess: Tamil & Malayalam Voice Process Location: Coimbatore (Office Reporting) Who We’re Looking For: Degree dropouts or candidates with 10th/12th qualifications Strong communication skills in Malayalam Ability to work in rotational shifts Comfortable managing inbound and outbound calls Additional Information:We are open to references, so feel free to refer anyone who meets the qualifications. Please bring your updated resume and come prepared for the interview process. Key Responsibilities: 1. Customer Interaction: Handle inbound customer calls in Tamil and Malayalam professionally and efficiently. Understand customer issues, complaints, or questions and provide accurate solutions. Respond to queries related to products, services, orders, billing, or technical assistance (depending on the industry). Make outbound calls as required for follow-ups, feedback, or information confirmation. 2. Issue Resolution: Troubleshoot customer problems with empathy and patience. Log and escalate complex issues to senior agents or supervisors when necessary. Ensure proper documentation of each interaction in the system. 3. Product/Service Knowledge: Maintain up-to-date knowledge about the company’s products and services. Clearly explain features, offers, policies, and procedures to customers in a simple and understandable way. 4. Call Handling Standards: Maintain high levels of professionalism and courtesy during all interactions. Follow standard scripts and processes for greetings, verification, and closing the call. Meet the required call quality, response time, and customer satisfaction benchmarks. 5. Record Keeping & Reporting: Accurately update CRM or internal systems with call details, complaints, or feedback. Provide daily or weekly reports to team leaders, if required. Keep track of unresolved queries and ensure timely follow-up or escalation. 6. Team Coordination: Work collaboratively with fellow team members to manage call volumes. Attend team meetings, product training, and skill enhancement sessions regularly. Share feedback and suggestions to improve the customer experience.More information about this Customer Support Associate - Tamil and Malayalam Voice Process JobPlease go through the below FAQs to get all answers related to the given Customer Support Associate - Tamil and Malayalam Voice Process jobWhat are the job requirements to apply for this Customer Support Associate - Tamil and Malayalam Voice Process job position? Ans: A candidate must have a minimum of fresher as an Customer Support Associate - Tamil and Malayalam Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Associate - Tamil and Malayalam Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Associate - Tamil and Malayalam Voice Process position? Ans: There are immediate 1 job openings for Customer Support Associate - Tamil and Malayalam Voice Process in our Organisation.
Diploma, BA, 12th Pass (HSE)
-
Customer Support Associate
2 weeks ago
Coimbatore, India mani enterprises Full timeWe need customer support associates for a manufacturing company in **Kinathukadavu**, Coimbatore. Qualification: Any degree Experience: Fresher or experienced Skills**:Good communication in English** Gender**:Only Female** Immediate joiners preferred. **Job Type**: Regular / Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: -...
-
Customer Support Associate
6 days ago
Coimbatore, Tamil Nadu, India Avantor Full time**The**Opportunity**: Intermediate level position; provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development...
-
Customer Support Associate
4 weeks ago
Coimbatore, Tamil Nadu, India Avantor Full timeThe Opportunity Intermediate level position provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues Gather information to identify and assess nature of problem Record incident in a tracking system to maintain log of product issues for escalation and product development teams ...
-
Customer Support Associate
2 weeks ago
Coimbatore, Tamil Nadu, India LYFnGO Technologies Pvt Ltd Full timeJob Description: As a Customer Support Associate (Fresher), you will play a crucial role in delivering excellent customer service to our clients. This entry-level position is suitable for individuals who are enthusiastic, quick learners, and possess good communication skills in English. Proficiency in Hindi is optional, and the role is based in a Work From...
-
Coustomer Care Executive
1 week ago
Coimbatore, India Chandru associate Full timeHi We are from CHANDRU ASSOCIATE Company Name : CHANDRU ASSOCIATE, COIMBATORE, HOPE COLLEGE, Tamilnadu. Job role : FIELD WORK, Lead Developer (or) HR Executive-70% voice process with 30% system work we arrange all types of LPG GAS MANDATORY INSPECTION COUSTOMER SERVICE 1.NEW CONNECTION 2.HOSE CHANGE 3.LEAKAGE COMPLAINT 4.KITCHEN ACCESSORIES 5.LPG GAS...
-
Customer Support Associate
3 weeks ago
Coimbatore, India Universal Digital Innovators Full timeJob title: Customer Servive Executive Location: REMOTE | (US SHIFT)(only local candidates preferred) Job type: Full-time Shift Timing: 5:00 PM to 2:00 AM IST (US Time Zone Support) Job summary: We are seeking a proactive and customer-focused Customer Service Executive to manage load booking and handle outbound sales calls for clients in the US logistics...
-
Customer Support Associate
1 week ago
Coimbatore, Tamil Nadu, India Universal Digital Innovators Full time ₹ 1,44,000 - ₹ 1,80,000 per yearJob title: Customer Servive ExecutiveLocation: REMOTE | (US SHIFT)(only local candidates preferred)Job type: Full-timeShift Timing: 5:00 PM to 2:00 AM IST (US Time Zone Support)Job summary: We are seeking a proactive and customer-focused Customer Service Executive to manage load booking and handle outbound sales calls for clients in the US logistics...
-
Customer Support Associate
4 days ago
Coimbatore, Tamil Nadu, India True Talents Consulting Private Limited Full time ₹ 18,000 - ₹ 22,000 per yearRole: Customer SupportExperience: 1+ Years of Experience in Customer support/ Voice processLocation: Coimbatore – Work from Home (Open to candidates residing in Tamil Nadu)Work timings: 9:30-6:30 [Mon-Sat]Gender: Female candidates onlyJob Description:A Coimbatore-based software company is seeking a Customer Support Executive to join its dynamic remote...
-
Customer Support Associate
2 weeks ago
Coimbatore, India V WAY ENTERPRISE Full timeFor the Multivendor online shopping portal like flipkart, amazon needs to support Vendors & Customers enquiry and assist them via back end to solve their query. Must have good computer skill & English communication skill. Good knowledge in online shopping portal will be preferable. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**:...
-
Customer Support Associate
2 days ago
Saibaba Colony, Coimbatore, Tamil Nadu, India Eagle Fleet Services Private Limited (Red Taxi) Full time**Company**: Eagle Fleet Services Private Limited (Red Taxi) **Location**: Saibaba Colony, Coimbatore, Tamil Nadu **Job Type**: Full-time, Permanent (Fresher or Experienced) **About the Role** We are looking for friendly and responsible Customer Support Associates to join our team. In this role, you will communicate with customers over the phone, assist...
