Customer Support Executive Voice Process

3 weeks ago


Hosūr, Tamil Nadu, India Genxlead Retail Pvt Ltd(Shyaway) Full time

Roles and responsibilities Handle customer complaints and provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts Manage large inbound calls Provide accurate valid and complete information by using the right methods and tools Follow communication procedures guidelines and policies Take the extra mile to engage customers Strong phone contact handling skills and active listening Ability to multi-task prioritize and manage time effectively Customer orientation and the ability to adapt to and respond to different types of characters proven customer support experience is an added advantage Qualifications and experience Graduates from any stream Fresher or 0 to 2 years in customer care domestic voice process Excellent communication in Hindi and English is mandatory For more details contact this person 7200219505 Job Types Full-time Permanent Fresher Pay 180 000 00 - 264 000 00 per year Benefits Health insurance Leave encashment Paid time off Provident Fund Schedule Day shift Fixed shift Morning shift Rotational shift Supplemental pay types Performance bonus Yearly bonus Education Bachelor s Preferred Experience total work 1 year Preferred Customer service 1 year Preferred Language Hindi Preferred English Preferred Work Location In person



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