Urgent It Operations Manager

About Us At Cloudflare we are on a mission to help build a better Internet Today the company runs one of the world s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request As a result they see significant improvement in performance and a decrease in spam and other attacks Cloudflare was named to Entrepreneur Magazine s Top Company Cultures list and ranked among the World s Most Innovative Companies by Fast Company We realize people do not fit into neat boxes We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that We cannot complete our mission without building a diverse and inclusive team We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare Come join us IT Operations Manager About the Role We re seeking a Regional IT Operations Manager to lead and scale our IT Operations function for APAC This role is accountable for the regional delivery of IT support and services including IT Service Desk Incident Problem Management Inventory Asset Management Vendor Management New Hire Onboarding AV Event Support and Onsite IT Support As a manager you ll oversee regional IT Operations team and leads set priorities for your region and ensure alignment with the Global IT Operations strategy This role reports to the Sr IT Operations Manager and partners closely with other regional operations managers to deliver seamless standardized IT services worldwide This role is based in Bengaluru India and is 100 onsite at the office About the Team You will lead a regional team of IT Operations professionals and people leaders who provide enterprise-level support for employees across multiple office sites Our mission is to deliver exceptional IT experiences that balance operational excellence with innovation enabling employees to work securely and productively wherever they are What You ll Do Regional Leadership People Management Manage IT Operations Leads Managers and their teams across Region Develop workforce plans staffing and talent development strategies that support growth and scalability Provide coaching mentoring and career development to IT leaders within your region Foster a culture of accountability collaboration and continuous improvement Operational Delivery Service Management Ensure high-quality delivery of IT operations and support services for all regional offices Oversee ITIL-aligned processes Incident Change Knowledge and Asset Management at the regional level Establish clear KPIs SLAs and ensure performance is tracked and reported against goals Escalate and resolve complex technical and service challenges with cross-regional collaboration Strategic Alignment Process Improvement Drive the standardization of IT operations practices in alignment with global policies while accounting for regional business needs Implement workflows automations and tools that improve efficiency scalability and service quality Champion process improvement methodologies Lean Kaizen ITIL CSI within the regional IT Operations team Cross-Functional Stakeholder Engagement Partner with HR Facilities and Security to provide seamless onboarding offboarding and workplace IT experiences Serve as the primary regional escalation point for senior business stakeholders Collaborate with global IT Operations leadership to influence strategy budgets vendor contracts and long-term planning Data Reporting Own regional metrics and operational dashboards to provide visibility into IT performance and user experience Present regional IT health risk areas and improvement initiatives to IT and business leadership Use data-driven insights to propose resource allocation budget and technology investments What You ll Bring Bachelor s degree in Computer Science Engineering MIS or equivalent work experience 8 years in IT Operations or IT Service Management with at least 4 years in people management including experience managing managers or multi-site teams Proven track record of leading IT Operations in a regional capacity within a global company Strong leadership communication and stakeholder management skills with ability to influence at Director VP level Hands-on knowledge of enterprise IT environments Windows Mac Linux endpoint management identity access AV support Experience managing budgets vendors and service contracts Skilled in ITIL practices and reporting on operational KPIs OKRs Bonus Points ITIL v4 Managing Professional or Intermediate certifications Experience with Jira Service Management Atlassian Assets JAMF InTune or Okta Lean or Six Sigma certification Background in technology SaaS or other high-growth industries Experience leading IT operations across multiple countries or diverse office environments What Makes Cloudflare Special We re not just a highly ambitious large-scale technology company We re a highly ambitious large-scale technology company with a soul Fundamental to our mission to help build a better Internet is protecting the free and open Internet Since 2014 we ve equipped more than 2 400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflare s enterprise customers at no cost In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration Since the project we ve provided services to more than 425 local government election websites in 33 states We released to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released Here s the deal - we don t store client IP addresses never ever We will continue to abide by our and ensure that no user data is sold to advertisers or used to target consumers Sound like something you d like to be a part of We d love to hear from you This position may require access to information protected under U S export control laws including the U S Export Administration Regulations Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U S export laws without sponsorship for an export license Cloudflare is proud to be an equal opportunity employer We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness All qualified applicants will be considered for employment without regard to their or any other person s perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law We are an AA Veterans Disabled Employer Cloudflare provides reasonable accommodations to qualified individuals with disabilities Please tell us if you require a reasonable accommodation to apply for a job Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment If you require a reasonable accommodation to apply for a job please contact us via e-mail at hr cloudflare com or via mail at 101 Townsend St San Francisco CA 94107