Sr. Manager- Operations

About Moove is building the world s largest fleet and best-in-class technologies that power mobility platforms Its flagship Drive-to-Own DTO product democratises access to vehicle ownership with a revolutionary revenue based financing model enabling underserved mobility entrepreneurs to thrive Moove s growth has been fuelled by its global Uber partnership and support of leading investors and lenders including Uber Mubadala BlackRock MUFG and many others With operations now spanning 19 cities across 6 continents - Africa Asia Europe North America South America and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders including Waymo and Uber Moove is transforming mobility to make it safer more efficient and accessible to all while providing economic opportunities and supporting skills development in the mobility sector About the Role As a Sr Manager-Operations at Moove you will be at the forefront of managing and expanding our urban mobility operations within your assigned city You will oversee a wide range of responsibilities including fleet operations driver management customer support and partnerships with local stakeholders Your role will involve optimizing the efficiency and reliability of our transportation services ensuring exceptional customer experiences and driving sustainable growth in your city Join us in revolutionizing urban mobility and shaping the future of transportation in your community What You ll be Doing Set-up Lead and Scale Moove s business operations in your city Manage and Coach the Operations Team Leads Craft and achieve business goals with regards to operational excellence profitability and Driver experience Work closely with the Head of Operations to drive projects and resolve any operational issues Manage City Operations Metrics Dashboard and ensure that the business and operational metrics are healthy at all times Lead daily stand-ups to review City Ops data and plan the next course of action Lead the charge on ensuring timely and full collection of all driver receivables Facilitate timely on-boarding of vehicles and support vehicle supply activities Support in-country initiatives to promote Driver Safety and Driver Diversity Lead deployment and quality of supply chain i e Moove Driver-partners Collaborate with marketing teams to initiate creative local strategies and user growth campaigns Work with Central Ops and other city managers to help scale our other cities through developing and sharing best practices Lead local regulatory concerns with our Policy Legal and Communications teams What You will need for this position Successful candidates will bring a dynamic combination of IQ and EQ and an ability to think strategically and execute tactically A keen sense of responsibility initiative and an ability to inspire You should feel comfortable working autonomously and in a team environment A minimum of 8 years of experience but we will consider candidates with less experience if they meet our other requirements Operational experience is a plus knowledge of the automotive industry is not required but is a plus Excellent communication organization and project management skills Balance attention to detail with swift execution - we need to do things quickly and We need to do them well Balancing those can be challenging and this should be a strength of yours Ability to prioritize important and urgent activities Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Excellent verbal and written communication skills MBA will be a preferred but not a mandatory requirement Growth mindset to scale up products and new geographies Ability to fuse business strategy finance and legal concepts to lead complex multi-faceted deals Key Metrics Monthly P L output - Actuals vs Targets Monthly Rental collection - Actuals vs Targets Fleet Utilization of the fleet - Actuals vs Targets City Driver Partner satisfaction score Fleet Safety Overall expenses - Actuals vs Targets Overall Fleet Growth and Top Line Growth New product launch and execution Team Morale Attrition Team Diversity Advertising execution of campaigns Who You ll Be Working with Directly reporting to our General Manager- Operations and closely working with our Operations Team About the team Our team is collaborative positive curious and engaged We think fast work smart laugh often and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach Moove is strongly committed to diversity within its community The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process As an Equal Opportunities employer we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently Pre-hiring Notice Moove relies on the accuracy of information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment Any misrepresentations falsifications or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired termination of employment EEO Statement Moove is an equal opportunity employer and does not discriminate on the basis of gender race sexual orientation marital status religion political affiliation or any other protected characteristic Moove Moove is a mobility asset finance company and Uber s preferred fleet partner across Sub-Saharan Africa Our Vision is to democratize financial services to make our customers more productive and successful Our Core values are Compassion Excellence Innovation Teamwork Trust and Ownership