[Urgent Search] It Operations Administrator

Overview Emmes Group Building a better future for us all Emmes Group is transforming the future of clinical research bringing the promise of new medical discovery closer within reach for patients Emmes Group was founded as Emmes more than 47 years ago becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma Emmes has built industry leading capabilities in cell and gene therapy vaccines and infectious diseases ophthalmology rare diseases and neuroscience We believe the work we do will have a direct impact on patients lives and act accordingly We strive to build a collaborative culture at the intersection of being a performance and people driven company We re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company If you share our motivations and passion in research come join us Primary Purpose The IT Operations Administrator will manage and maintain the organization s IT systems infrastructure and user services to ensure smooth and reliable operations This role involves providing technical support to users administering enterprise applications assisting in IT projects and collaborating with senior IT staff to implement and optimize IT processes This position requires a strong understanding of system administration networking cloud services and IT operations best practices Responsibilities Perform user onboarding and offboarding including account creation access provisioning laptop setup and IT orientation Configure and maintain user devices including laptops desktops mobiles and tablets Manage application access and provide support on mobile devices Android iPhone iPad Support procurement inventory management and lifecycle tracking of IT assets hardware and software Manage and maintain office IT infrastructure including server rooms conference rooms and networking equipment Provide IT support for hardware software and network issues via face-to-face email ticketing systems and remote access Track and manage IT incidents ensuring timely resolution and proper documentation Deliver IT training sessions and support user awareness programs Maintain IT documentation knowledge base articles and reports Administer enterprise applications Microsoft 365 Active Directory Intune and other IT infrastructure components Monitor and troubleshoot system network and application performance issues to ensure smooth IT operations Support software deployment patch management and mobile device management MDM Support automation and scripting tasks e g PowerShell Bash under guidance Assist in IT projects upgrades and deployment of new systems or applications Assist in testing troubleshooting and implementing new applications Evaluate and recommend new technologies or tools to improve IT operations efficiency Coordinate with vendors and service providers for IT equipment software and network services Support vendor management including coordinating services SLAs and issue resolution Ensure IT policies procedures and compliance standards are followed Assist in IT audits and ensure compliance with organizational policies and regulatory requirements Provide regular updates to senior IT staff product management and the IT Manager regarding operations incidents and ongoing projects Collaborate with cross-functional teams to support IT initiatives and continuous improvement Qualifications B E B Tech in Computer Science Electronics Communication or Information Technology or equivalent 3 years of relavant expereince Strong knowledge of operating systems Windows Linux Mac and networking fundamentals Experience in managing enterprise applications cloud services and IT infrastructure Understanding of Active Directory Microsoft 365 Intune and endpoint management Experience in managing application access and providing support on mobile devices Android iPhone iPad Knowledge of IT security principles patch management and compliance standards Experience in IT asset management software deployment and mobile device management MDM Experience in monitoring troubleshooting and maintaining system network and application performance Ability to provide IT support via multiple channels face-to-face email ticketing systems remote Strong analytical troubleshooting and problem-solving skills Ability to assist in creating and maintaining IT incident reports Ability to document processes create knowledge articles and maintain IT reports Strong verbal and written communication skills Excellent collaboration and teamwork skills across global teams Willingness and ability to work in rotation shifts including night shifts if required Eagerness to learn adapt and contribute to continuous improvement of IT operations CONNECT WITH US Follow us on Twitter - EmmesCRO Find us on LinkedIn - Emmes