Head of Payment Operations

2 weeks ago


Gurugram, India Saxo Full time

Job Description Key Responsibilities - Lead, mentor, and manage the payment operations team to achieve operational excellence - Develop and implement strategies to optimize payment processes and systems - Ensure compliance with all relevant regulations and industry standards - Collaborate with cross-functional teams to enhance payment solutions and services - Monitor and analyze payment trends to identify opportunities for improvement - Regularly assess Risks involved in the process and mitigate where possible - Manage relationships with key stakeholders globally especially in Europe APAC - Work closely with Journey Owners, Local offices, Mission Control team, Client service Teams to ensure a seamless payment experience for clients. - Manage stakeholder relationships and performance metrics effectively. Prepare and present reports on payments metrics and performance. - Dive into cases and resolve issues as necessary - Automation of manual processes. YOUR PROFILE As a person you are known for your outmost professionalism, integrity and trustworthiness. You are a curious, collaborative and outgoing person that thrives in different environments. - Proven experience in payments domain, at least 13 years - Proven experience in leadership team management, at least 5 years - Excellent Stakeholder management and communication skills is must - Decision making ability in a fast-paced environment - Educational Qualification - A post graduate, preferably a diploma/degree in Business management. - Proven experience in managing Risks, Compliance and regulatory recommendations - Have in-depth knowledge of payment types and formats as well as clearing systems - Must be familiar with International Sanctions Embargoes - Must be familiar with regulatory landscape of payments in Europe Asia Pacific - Demonstrate a curious, collaborative, and outgoing nature, thriving in diverse environments



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