
ITSM Process Owner
3 weeks ago
ITSM Process Owner (ServiceNow)
📍 India/ Remote
💼 Full-time / Contract
We’re looking for an experienced ITSM Process Owner to lead the design, governance, and optimization of IT Service Management processes on ServiceNow.
Key Responsibilities:
- Own and improve ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
- Act as ServiceNow ITSM subject matter expert, driving automation and best practices.
- Define KPIs/SLAs and ensure compliance with ITIL standards.
- Collaborate with IT and business stakeholders to ensure alignment and adoption.
Qualifications:
- 5+ years in ITSM, with 3+ years on ServiceNow ITSM modules.
- Strong knowledge of ITIL v3/v4.
- Excellent communication and stakeholder management skills.
- ITIL/ServiceNow certifications preferred.
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