Associate Customer Support Engineer

5 days ago

Chennai India Lightcast Full time

Job Description As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers. On a typical day, Lightcast associate customer support engineers receive inbound support requests, establish a point of contact with customers, and use internal resources to identify and provide timely and straightforward answers to their inquiries about our products. Product support engineers deliver product support leadership by being the knowledgeable experts Light cast's customers depend on when they need help. Major Responsibilities: - Receive inbound support requests and establish a reputation with the customer for this and future product support inquiries. - Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases, FAQs, etc.); communicate solutions to customers for timely and conclusive resolution. - Escalate product and service issues to the Senior Customer Support Engineer on shift for investigation. - Document and track customer interactions and resolutions in the ticketing system. - Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Lightcast leadership and offer solutions for optimizing performance. Abilities: - Ability to understand, and research solutions to, problems. - Strong English-language written communication skills. - Good knowledge of computers, including web-based applications. - Ability to learn and adapt in a fast-paced technical environment. - Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays. - Ability to work independently. Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer Support Associate

    22 hours ago

    Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A **customer support associate's** job role is to provide customer service, manage customer concerns, and build positive customer relationships: - Prepare for customer inquiries: Study products, services, and customer service processes Customer support associates should have strong interpersonal skills, be able to work independently and as part of a team,...

  • Customer Support Associate

    2 weeks ago

    Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer service associate's job description includes: - Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues - Providing technical support: Troubleshooting product and service issues - Maintaining customer relationships: Keeping customers satisfied and managing their concerns - Recording...

  • Associate Customer Support Engineer

    4 days ago

    Chennai, Tamil Nadu, India Lightcast Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers.On a typical day, Lightcast associate customer support engineers receive inbound support requests, establish a point of...

  • Associate Customer Support Engineer

    6 days ago

    Chennai, India Burning Glass Technologies Full time

    As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers.On a typical day, Lightcast associate customer support engineers receive inbound support requests, establish a point of...

  • Customer Support Associate

    1 week ago

    India Pilgrim Full time

    About the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...

  • Associate Customer Support Engineer

    4 days ago

    Chennai/Dharmapuri, Tamil Nadu, India Lightcast Full time ₹ 3,50,000 - ₹ 4,00,000 per year

    As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers. On a typical day, Lightcast associate customer support engineers receive inbound support requests, establish a point of...

  • Customer Service Associate

    22 hours ago

    Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    customer support associate language (Kannada) 13k-15k **Gather the Feedback from Customer & Maintain Long Lasting Relationship**. Handle inbound & Outbound calls from customers in a professional and courteous manner. Listen attentively to customer inquiries, concerns, and feedback. Provide accurate information and solutions to customer queries. **Job...

  • Customer Support Associate

    3 days ago

    Bhopal, India Technotask Business Solutions Pvt Ltd Full time

    Job Description Company Description Technotask Business Solutions Pvt Ltd, founded in March 2020, is a rapidly growing leader in delivering omnichannel solutions that enhance customer experiences and drive business excellence. With 13 centers across India, Egypt, and the UAE, and a diverse team located in the UK, USA, KSA, and Columbia, Technotask has...

  • Customer Support Associate

    1 week ago

    India Norlox Solutions Pvt. Ltd. Full time

    𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 (𝐍𝐢𝐠𝐡𝐭 𝐒𝐡𝐢𝐟𝐭) 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐌𝐚𝐧𝐢 𝐂𝐚𝐬𝐚𝐝𝐨𝐧𝐚, 𝐍𝐞𝐰 𝐓𝐨𝐰𝐧, 𝐊𝐨𝐥𝐤𝐚𝐭𝐚. 𝐉𝐨𝐛 𝐓𝐲𝐩𝐞:...

  • Customer Support Associate

    7 days ago

    Chennai, India EDUFIN Full time

    **Job Overview**: We are interested in hiring a dedicated and hardworking individual as a Customer Support Associate r to join our Sales Department. Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Customer Support Associate, you are responsible for handling sales over the phone entirely....