Customer Support Executive

4 weeks ago

Ernakulam India Cochin Kochi Ernakulam Aabasoft Full time

Job Description

Job Overview

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.

Your main goal for this role will be to monitor each employee's work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelor's degree in Business Administration to join this job position.

If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.

Responsibilities

- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Assisting the HR department with hiring new employees.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company's knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company's rules and regulations.

Requirements

- Bachelor's degree in Business Administration or a related field.
- 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Good knowledge of managing the performance of the team.
- Exceptional verbal and written communication skills.
- Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
- Phenomenal conflict-resolution skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.

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