
[3 Days Left] REGIONAL OPERATION MANAGER
5 days ago
Job Description
Job Description :
Resolution of Gold / Account audit irregularities.
Ensure resoulution of Customer queries and complaints within timelines
Ensure timely updating of the legal matters in the Legal Software and seek guidance from legal teams in ZO/HO
Timely reporting of police seizure cases to the legal team in HO and follow up for approval to hand over the gold to police
Timely attending the court hearings by liaising with advocates
To ensure that all the Branches comply with daily EOD, Charge taking and handover during transfer /resignation/leave. (HOTO Process)
To ensure branches maintain adequate Cash and Bank balances as per norms and follow up for transfer of excess funds to Central Office Accounts, HO, Cochin.
To follow-up with branches for the reversal of sundry debtor / creditor entries.
Stressed Assets Recovery - Follow up with CBMs, BMs for recovery of auction deficit accounts, police seizures, spurious/LQ pledges, legal cases etc.
To ensure real-time audit checking is done for all high-value loans above 10Lacs
Risk profiling of customers: Monitor high-value Customer with high Risk Rating (>= 50L)
HVL customer visits (>= 25L) & Branch visits - Minimum 15 Branches and 20 Customers per month
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