Assistant Restaurant Manager

Job Description

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ResponsibilitiesAssistant Restaurant Manager Centro Hotels

Location: Pune, India

About Us: Centro Hotels, part of SARC Hospitality, is dedicated to creating unique and memorable guest experiences. With offerings such as Chirp Caf, a plant-forward caf and co-working space, Bloom, our rooftop event space, and in-room dining services, we deliver thoughtful hospitality that combines sustainability with innovation. We are seeking a dynamic Assistant Restaurant Manager to oversee operations at Chirp, in-room dining, and assist with event and catering services.

Job Overview:

The Assistant Restaurant Manager will be responsible for ensuring smooth operations at Chirp Caf, in-room dining services, and assisting with Bloom Events and Outdoor Catering. This role requires excellent organizational skills, attention to detail, and the ability to manage teams while ensuring top-notch guest service. The ideal candidate will work closely with the Restaurant Manager and Event teams to maintain service excellence and achieve business goals.

Key Responsibilities:Chirp Caf & In-Room Dining:

- Daily Operations: Oversee daily operations at Chirp Caf, ensuring efficient and smooth service for caf guests and in-room dining orders.
- Team Management: Supervise and train service staff, ensuring they follow standard operating procedures and maintain high service standards.
- Customer Experience: Maintain a high level of guest satisfaction by addressing guest inquiries, complaints, and feedback, and providing personalized service when necessary.
- Menu Knowledge: Ensure all staff are well-versed in the menu offerings, including daily specials, and can provide guests with accurate and detailed information.
- Inventory & Stock Management: Assist in managing inventory, placing orders for supplies, and maintaining proper stock levels for caf and in-room dining.
- Health & Safety Compliance: Ensure compliance with health and safety regulations, food hygiene standards, and the cleanliness of dining areas.

Event Assistance Bloom Events & Outdoor Catering:

- Event Support: Assist the Event Manager in the execution of events at Bloom, including setup, guest coordination, and service management.
- Outdoor Catering: Coordinate logistics and staffing for outdoor catering services, ensuring all client needs are met and events run smoothly.
- Vendor Coordination: Liaise with vendors and suppliers to ensure timely delivery of materials and food for events and catering services.
- Onsite Supervision: Supervise staff during events and catering functions to ensure seamless service delivery and adherence to event plans.
- Event Feedback: Collect feedback from event clients and guests, ensuring their experience exceeds expectations, and communicate improvements to the team.

Staff Training & Development:

- Training Programs: Assist in the development and implementation of training programs for service staff to ensure consistency in service quality.
- Team Mentorship: Act as a mentor for the caf, in-room dining, and event service teams, encouraging professional growth and development.
- Performance Evaluation: Monitor staff performance and provide feedback to help the team meet service standards and continuously improve.

Operational Efficiency & Reporting:

- Financial Management: Assist in managing budgets, controlling costs, and maximizing profitability for Chirp Caf, in-room dining, and event operations.
- Reporting: Prepare and submit daily operational reports, including guest feedback, sales, and inventory updates to the Restaurant Manager and management team.
- Process Improvement: Identify opportunities to improve operational efficiency and guest satisfaction through innovative solutions and improved processes.

Guest Relations & Cross-Promotion:

- Guest Engagement: Engage with guests to build relationships, encourage repeat visits, and promote other offerings such as Bloom Events and Centro Hotels services.
- Cross-Selling: Promote events, catering services, and in-room dining offers to caf and hotel guests, ensuring integration across different hotel services.
- Customer Retention: Implement strategies to enhance customer loyalty, increase repeat visits, and improve overall guest experience.

Qualifications:

- Diploma or bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience as a Restaurant Manager, Assistant Manager, or in a similar role in hospitality, preferably in a caf, hotel, or event setting.
- Strong leadership and organizational skills with the ability to manage teams and multiple operations simultaneously.
- Excellent communication and interpersonal skills with a focus on guest satisfaction.
- Proficiency in inventory management and familiarity with point-of-sale (POS) systems.
- Ability to work well under pressure, in a fast-paced environment, and during high-demand periods such as events and busy dining hours.
- Knowledge of health and safety regulations and food hygiene standards.
- Flexibility to work evenings, weekends, and holidays based on event and service requirements.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for growth and professional development within SARC Hospitality.
- A dynamic and supportive work environment that values teamwork and excellence.
- Employee discounts on dining and events at Chirp, Bloom Event Space, and Centro Hotels.
- The chance to be part of a team that is setting new standards in hospitality in India.

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Qualifications

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