E-Commerce Automotive Spare Parts Customer Service Representative
1 day ago
Job Description: Automotive Customer Service Representative Location: Remote (North American Hours) Desired Skills and Experience: - Education: Bachelor's degree in Engineering - Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred) Key Duties and Responsibilities: - Manage daily customer requests through a shared mailbox and provide member support across multiple channels. - Ensure customer satisfaction by addressing complaints and inquiries promptly. - Conduct product sales and process returns and related requests. - Identify and assess customers' needs to achieve satisfaction. - Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. - Maintain records of customer interactions, comments, and complaints. - Provide feedback to management regarding customer issues, concerns, and emerging trends. - Adhere to communication procedures, guidelines, and policies. - Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems. - Develop and document knowledge into useful content. - Continuously enhance knowledge of products and services. - Achieve or surpass performance targets. - Participate in training and development programs to enhance customer service skills and knowledge. Requirements and Skills: - Demonstrated experience in customer service. - Automotive repair, parts, and component knowledge (required). - Technical or engineering experience. - Proficiency in English. - Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions. - Ability to multitask, prioritize tasks, and manage time efficiently. - Maintain a positive, empathetic, and professional demeanor with customers. - Customer-centered approach with adaptability to various customer personalities. - Teamwork skills for working with team members and other departments. - Ability to work remotely in shifts aligned with market operational hours. - Digital literacy. - Willingness to achieve goals and pursue self-improvement. - Capability to perform effectively under pressure. - Ability to work North American working hours. Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team
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India Newparts, Inc. Full timeJob Description: Automotive Customer Service Representative Location: Remote (North American Hours) Desired Skills and Experience: Education: Bachelor's degree in Engineering Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred) Key Duties and Responsibilities: Manage daily customer requests through a shared...
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ECommerce Customer Service Rep
5 days ago
India Newparts, Inc. Full timeAutomotive Customer Service Representative Location: Remote (North American Hours) Desired Skills and Experience: Bachelor's degree in Engineering Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred) Manage daily customer requests through a shared mailbox and provide member support across multiple channels....
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Spare Parts Manager
1 day ago
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India Magnum Group Full timeJob Description Company Description Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with a workforce of over 2000. Specializing in BPO-BPM services, Contact Centers, HRO, IT solutions, Utility & Security Management, and Operations & Maintenance, Magnum Group has a strong presence...
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YourCareer: Spare Parts Co-ordinator
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India Continental Holdings, Inc Full timeAir-Conditioning Spare Parts Engineer Location: Bahrain Experience: 2–5 Years Education: B.Tech in Mechanical Engineering Languages: English, Hindi Salary: Negotiable About the Role: We are looking for a motivated Sales Engineer with strong technical and commercial knowledge of Air-Conditioning systems and spare parts. The ideal candidate will have...
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Executive - Spare Parts (offer Management)
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india Columbus McKinnon Full timeDetails Position: Executive Spare Parts (Offer Management) Location: Chennai, India Job Summary/Overview Identify sales opportunities through market presence. Determine customer needs. Actively support representatives in offering standard products with extensive accessories. Present and follow up on offers together with representatives. Essential Duties...
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